Event Captain

• Time and Attendance: Arrive on time and ready for scheduled shifts while following dress code guidelines and standards
• Supervise sign in and out for each scheduled shift
• Exhibit accurate and effective use of time and attendance portals and procedures
• Service and Guest Experience: Lead proper steps of service and consistently communicate them to team with efficiency and grace, while maintaining a sense of urgency throughout service
• Anticipates client and guest needs
• Ensure constant communication with Event Chefs, other Captains, staff members, management and all FOH and BOH personnel
• Conduct and/or Attend all mandatory staff meetings
• Inform staff members about all menus (components, ingredients, preparation, allergens, substitutions)
• Educate staff members about the beverage program
• Set Up, Break Down and Respect for Surroundings: Hold the team accountable for high standards of cleanliness and proper appearance throughout all areas of event venues
• Leads team members to complete set up and break down tasks, with focus on hospitality, efficiency and safety
• Enforce venue guidelines
• Working/Floor Captain: Oversee a portion of event set up and service, including a team of Servers
• Takes ownership of assigned portion of event, which may include delivery, set up, execution and/ or breakdown of all catering elements, demonstrating appropriate sense of urgency and teamwork at all times
• Thoughtfully reviews all event paperwork in advance, and communicates concerns or suggestions
• In collaboration with Maitre ‘d, assigns scheduled staff to Server, Bartender and Coat Check positions, and manages breaks according to NYS wage and hour laws
• Supervises and reports accurate receiving, usage and return of all beverage, liquor and equipment via inventory sheets
• Effectively communicates event plans to service team, including timeline, Steps of Service, menu and beverage plans
• Acts as client and/or venue liaison, and constantly communicates changes with all team members
• Coaches staff members and holds them accountable for both attitude and behavior
• Understands and adheres to all guidelines and communication protocols for scheduling communication via Nowsta phone and email
• Follows protocol for completion of guest or employee Incident Reports
• Completes and submits post-event reports within 24 hours, including appropriate detail, with goal of strengthening the team and improving future events
• Lead Captain specific duties: An experienced Supervisor, the Captain is able to independently manage complete events
• Consistently models the position and does so in a way that reflects our brand
• Consistently performs all Working Captain descriptors listed above
• Can reliably succeed in varied environments, include private homes
• Takes ownership of entire event, including delivery, set up, execution and/ or breakdown of all catering elements
• Assigns scheduled staff to Server, Bartender and Coat Check positions, and manages breaks according to NYS wage and hour laws
• Leads effective collaboration with other Supervisors, including Sanitation Captains, Bar Captains, and Event Chefs
• Drives communication of event plans to service and culinary team, including timeline, Steps of Service, menu and beverage plans
• Troubleshoots and problem-solves following CBNY protocols, and obtaining input from Service Director or Sales Team when appropriate
• Coaches staff members and holds them accountable for both attitude and behavior
• May attend site visit or pre-event meeting with Sales Team in advance of event
• Maître‘d specific duties: An expert Supervisor, the Maitre'd is able to oversee large and complex events with over 300 guests, directing and delegating to all Captains
• Performance far surpasses expectations and makes a significant contribution to the organization’s objectives
• This employee is a top performer in this area, setting the highest bar
• Consistently and willingly performs all descriptors listed above
• Can reliably succeed in all environments and scales of event
• Plays key role in client and/or venue communication, alongside Sales Team
• Continues to self-educate as well as behave as source of information and learning for peers
• Actively shares knowledge with others
• Demonstrates high level teamwork abilities and can assist other Supervisors during service
• Recognizes and acts on opportunities to coach, train and celebrate teammates at all levels
• Shows advanced ability to multi-task to ensure success of event
• Leads the drive for set up and breakdown completion
• takes ownership of maintaining clean and safe environment
• Initiates team work and display leadership at all times

• Required Years of Experience: 2 years
• Punctuality
• Attention to Detail
• Effective Communication
• Team Leadership
• Problem Solving
• Customer Service Orientation
• Adaptability
• Conflict Resolution
• Ability to lift up to 40lbs, walk up and down stairs several times a shift, and stand for long periods of time
• Nowsta competency a plus

Nowsta competency a plus

• Health Insurance
• Dental Insurance
• Vision Insurance
• Commuter Benefits
• Dining Discounts