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The Event Captain is the right hand of the Maitre’ D who is primarily in charge of managing the service staff and assisting the Maître d at the Head Table. The event captain is a working lead server but is also responsible for making sure all other servers are executing the steps of service with the proper order and timing. The captain is also in charge of overseeing appearance standards, assuring cocktail room set-up and preparation is correct, and making sure all accoutrement and tools are available for service of the events menu.
Job Responsibility:
Constant communication of problems, concerns, and timing with the Maitre’ D throughout the event
Communicate issues with room set-up to Set-Up and Cleaning Manager and/or Maitre’ D
Explain how various menu items are prepared, describing ingredients and cooking methods
Present menus to patrons and answer questions about menu items, making recommendations upon request
Check with the guest of honor to ensure that they are enjoying their meals and take action to correct any problems
Remove dishes and glasses from tables and take them to kitchen for cleaning
Serve food and/or beverages to guests of honor when the head table server is occupied
prepare and serve specialty dishes at tables as required
Adhere to company policy and State and Federal regulations regarding service of alcohol, including taking all steps necessary to ensure the proper age of all persons consuming alcohol served on premises and refusing to serve any person who appears to be intoxicated or, in the bartender’s or Manager on Duty’s best judgment, might become intoxicated by consumption of additional alcohol
Follow Food Safety, Health Department, and ServeSafe standards
Maintain personal hygiene and professional dress code to comply with Food Division and Health Department standards
Requirements:
A minimum of a High School diploma is preferred but may be waived with the right level of experience
Must be 18 years of age or older
Must be able to stand and exert well-paced mobility for up to 4 hours in length
Must be able to exert well-paced mobility in limited space
Must have the ability to bend, squat and lift up to 50 lbs., including, but not limited to, lifting trays of food or food items on a regular and continuing basis
Understand and respond to employee and guest verbal requests and visual cues in a loud and extremely busy environment
Must maintain professionalism, be polite, and reliable