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The Banquet Captain ensures successful catered events by leading staff, coordinating setup and service, and acting as the main point of contact for clients and guests. This role combines leadership, organization, and customer service to deliver seamless experiences for all events.
Job Responsibility:
Lead banquet staff to execute events smoothly from setup to breakdown
Oversee room arrangements, décor, and food/beverage service
Communicate with clients to confirm event details and special requests
Ensure guest satisfaction by addressing concerns promptly and professionally
Maintain cleanliness, safety, and compliance with health standards
Train, assign, and supervise staff during events
Manage post event teardown, inventory, and reporting
Adheres to Aramark safety policies and procedures including proper food safety and sanitation
Ensures security of company assets
Requirements:
Previous experience as a server or in food service role (3-5 years)
Demonstrates excellent customer service and leadership skills
Demonstrates excellent communication and interpersonal skills, both written and verbal
Working knowledge of food safety principles and procedures
Must be able to obtain a food safety certification
Must be available to work flexible hours including evenings and weekends