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Event Booking Center Coordinator

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Germany , Cologne

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Event Booking Center Coordinator (m/w/d) position at Cologne Marriott Hotel. Perform general office duties to support Sales & Marketing. Prepare sales-related documents. Promote brand awareness. Use sales techniques to maximize revenue. Serve as point of contact for clients.

Job Responsibility:

  • Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying)
  • Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders)
  • Promote awareness of brand image internally and externally
  • Gather materials and assemble information packages (e.g., brochures, promotional materials)
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott
  • Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process
  • Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events)
  • Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests
  • Follow all company policies and procedures
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • Welcome and acknowledge all guests according to company standards
  • anticipate and address guests’ service needs
  • thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • prepare and review written documents accurately and completely
  • answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • support team to reach common goals
  • listen and respond appropriately to the concerns of other employees
  • Comply with quality assurance expectations and standards
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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