Event AV Operations Manager Job at Encore Global (Vancouver)

Event AV Operations Manager

Location

Canada , Whistler

Salary:

55000.00 - 70000.00 USD / Year

Encore Global

Expiration Date

Until further notice

Requirements

High School Diploma is required. Bachelor's degree is preferred.
4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience OR completion of Encore's Accelerations Development Operations Program (ADOP).
Experience leading workflow and team members.
Working knowledge of audio-visual equipment in a live show environment
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction focus.

Job Responsibility

Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management, and development.
Achieves the overall goals of the organization through effective workforce and inventory cost control.
Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
Provides direct supervision of team members including scheduling and time keeping.
Ensures that billing is reviewed and approved by clients and advises the Director and/or Sales Manager of any potential challenges.
Ensures that daily equipment sheets are updated and properly completed.
Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
Attends BEO, Pre-Cons, and pre-production meetings as needed.
Delegates tasks as appropriate.
Reviews quotes and provides recommendations for cost efficiencies in accordance with the company's standard operating procedures.

What we offer

comprehensive insurance options
generous PTO
company-matching 401(k)

Fulltime

Av Operations Manager

AV Operations Manager at Encore Global, based in Uxbridge & London Venues. This ...

Location

United Kingdom , Uxbridge

Salary:

35000.00 - 38000.00 GBP / Year

Encore Global

Expiration Date

Until further notice

Requirements

3+ years of experience in live events or audiovisual operations, including hands-on technical work on shows
1+ years of experience supervising or leading technical teams on site (e.g. crew boss, lead technician, senior engineer or equivalent)
Strong working knowledge of audiovisual and/or live event production workflows, with the ability to understand plans and coordinate across multiple technical disciplines
Demonstrable experience leading load-ins/load-outs and acting as main point of contact on site for clients and/or venue operations
Proven ability to manage people in a line management context, including coaching, feedback, performance discussions and basic HR processes
Experience coordinating or delivering training, or working closely with L&D/technical training teams, is desirable
Proficiency with standard business software (e.g. Microsoft Office, email, scheduling tools) and ability to learn internal systems (e.g. billing, labour planning, learning management systems)
Strong communication skills, with the confidence to represent the business to clients, venues and internal stakeholders and to take accountability when acting as the responsible person on site

Job Responsibility

Lead the generalist technician pool on a day to day basis, ensuring the right people are allocated to the right shows and tasks in line with business needs and agreed staffing levels
Act as onsite crew supervisor for allocated shows, taking responsibility for leading the generalist team during load ins, show runs, turnarounds and load outs, and ensuring work follows the agreed project plan, drawings and documentation prepared by the Project Manager and (technical) Specialists
Serve as the main on-site operational point of contact once the Project Manager has handed over, introducing yourself to the client and venue as the single point of contact for technical delivery for that phase/shift
Ensure that every show has a clearly designated single point of contact (Ops Manager, senior specialist or PM on major shows) and that this is understood by the crew and client. Utilises the billing system to coordinate invoicing activities and ensures accuracy
Promote and enforce safe systems of work on site, including HSE compliance, safe rigging and lifting practices, appropriate breaks and working hours, and escalation of any safety or welfare concerns
Support Project Managers by decoupling their presence from routine load-ins and load-outs wherever appropriate, enabling them to focus on planning and leading the overall project rather than acting as crew chief
Establish and maintain strong working relationships with venue staff, Project Managers, technical HODs/specialists, labour planning and warehouse teams to ensure smooth delivery and handovers
Oversee the deployment of pool technicians, coordinating with labour planning to balance show requirements, travel, TOIL, leave and training commitments
Proactively manage downtime: identify when pool technicians should support warehouse operations, attend training, or take TOIL, and ensure that unallocated time is used productively
Monitor utilisation and workload across the pool, flagging capacity constraints or over reliance on specific individuals, and proposing adjustments to resourcing as required

What we offer

Private Healthcare after 12 months of service
Employee supported volunteering
Enhanced family leave provisions
Perkbox and Employee assistance Programme
Company sick pay
Employee recognition scheme
Generous employee referral scheme
Clearly defined Career path (and all the important support along the way)
Access to state-of-the-art technology
Global presence and opportunities worldwide

Fulltime

Av Operations Manager

Location

United Kingdom , London

Salary:

35000.00 - 38000.00 GBP / Year

Encore Global

Expiration Date

Until further notice

Requirements

High School Diploma, Mathematics and English GCSE or equivalent is preferred
Strong AV / live events experience would be preferred
Previous experience within the Service and Hospitality industry would be preferable
Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial

Job Responsibility

Main point of contact for clients on a day-to-day basis to ensure customer expectations and requirements are fulfilled
Along with the technicians you will prepare, rig and de-rig equipment prior to events within the hotel/venue and be available on-site for ad hoc technical issues
Pro-actively contact clients well in advance of their event to develop and build sales potential, interpret technical solutions, arranging meetings where necessary to establish their requirements
Build, establish and maintain a portfolio of standard set designs/visuals enabling the client to visualise the possibilities for a particular room
Maximising sales potential by up-selling services at every opportunity with the view of increasing turnover
Participates in capture rate discussions and suggests ways to capture lost business
Monitors sales files to review upcoming groups and to ensure that sales processes are followed
Foster good relations with all sales team members to maximise new leads
Develop a database of clients who have visited the hotel/venue
Ensure all areas of responsibility are within budget parameters and to negotiate preferential rates

What we offer

Private Healthcare
Employee supported volunteering
Enhanced family leave provisions
Perkbox and Employee assistance Programme
Company sick pay
Employee recognition scheme
Generous employee referral scheme
Clearly defined Career path (and all the important support along the way)
Access to state-of-the-art technology
Global presence and opportunities worldwide

Fulltime

Senior Event Operations Manager

Location

Salary:

Not provided

Kisaco Research

Expiration Date

Until further notice

Requirements

A minimum of 4 years’ experience in planning and delivering successful events, including Large Scale Events and Expo, with evidence of managing budgets and profitability
At least 12 months’ experience managing and developing a team, with a track record of motivating others to deliver high-quality outcomes
Proven ability to deliver events under budget and in profit
Communicates clearly and persuasively in both written and verbal formats
Builds strong relationships with clients, partners, and suppliers, ensuring excellent customer care throughout
Highly proficient in Microsoft Office (Excel, Word, PowerPoint) with the ability to use event platform technology including but not limited to Swoogo, Swapcard, Canva and Grip
Skilled in managing multiple projects simultaneously, prioritising effectively, and meeting tight or changing deadlines
Brings experience working in fast-paced, high-pressure environments, maintaining standards and composure under pressure
Willing and able to travel internationally as required for event delivery
Ambition and drive

Job Responsibility

Lead the end to end management of high profile conferences and expos that bring together Fortune 500s, scale ups, and investors
Shape the delegate and sponsor experience, ensuring our events run seamlessly and create lasting value for participants
Speaker Management: Following a hand-over brief from the Event Producer contact all speakers, arrange travel and manage expenses where necessary
Venue: Planning of catering menus, room set up and AV requirements
Vendor Coordination: Smooth execution including, booking, briefing and managing event suppliers such as Audio Visual / Graphics / Catering / stand builders etc
Team Collaboration: Regularly monitor and liaise with Conference Producers and Sales Managers regarding guests, speakers, sponsors and other attendees
Onsite delivery: Team leader for onsite build, ensuring quality control across all aspects including AV, Venue, Catering, Registration
Post Event: Manage and collate event evaluations and appropriate distribution
Venue Sourcing: Once RFP received, contact hotels, identify floor plan and capacity charts that will work for the event, negotiate within agreed budget parameters

What we offer

£100 personal development budget
£200 personal wellness budget
Hybrid working (3 days in office, 2 from home)
25 days of annual leave (in addition to bank holidays) + an additional day off for your birthday each year
1 extra day of annual leave per year up to 30 days total
Regular social and charitable events and annual Summer & Christmas parties

Fulltime

Senior Event Operations Manager - EMEA

The Senior Operations Manager is responsible for overseeing the operational aspe...

Location

United Kingdom , London

Salary:

Not provided

TM Forum

Expiration Date

Until further notice

Requirements

Bachelor's degree in Event Management, Hospitality, Business Administration, or a related field
Minimum of 7 years of experience in Event Operations Management
Strong organizational and multitasking abilities
Excellent leadership and team management skills
Outstanding communication and interpersonal skills
Proven ability to manage large-scale events and complex logistics
Financial acumen and experience managing event budgets
Proficiency in event management software and Microsoft Office Suite
Ability to work under pressure and meet tight deadlines

Job Responsibility

Collaborate with the Senior Director, Events Delivery to develop and implement operational plans for events in Europe
Coordinate logistical aspects of events, including venue selection and management, setup, transportation, accommodation, floorplan, feature builds, AV, signage schedule
Venue related tasks such as F&B, booths, meeting rooms, merchandise, build and break schedule, shipping, floor manager management, exhibitor manual deadlines, waste, security
Develop detailed event schedules and timelines, ensuring all deadlines are met
Lead, mentor, and manage the Operations Manager, providing clear direction and support
Conduct regular team meetings to review event plans, address issues, and ensure alignment with overall event goals
Foster a positive and collaborative team environment that encourages professional growth and development
Identify, negotiate, and manage relationships with vendors and suppliers to secure the best possible arrangements for each event
Ensure all contractual obligations are met and manage any issues or discrepancies that arise
Monitor vendor performance and conduct post-event evaluations to maintain high standards of service

Fulltime

Event Operations Manager

The Operations Manager is responsible for overseeing the operational aspects of ...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

TM Forum

Expiration Date

Until further notice

Requirements

Bachelor's degree in Event Management, Hospitality, Business Administration, or a related field
Minimum of 3 years of experience in Event Operations Management
Strong organizational and multitasking abilities
Outstanding communication and interpersonal skills
Proven ability to manage large-scale events and complex logistics
Financial acumen and experience managing event budgets
Proficiency in event management software and Microsoft Office Suite
Ability to work under pressure and meet tight deadlines.

Job Responsibility

Collaborate with the Regional Manager to develop and implement operational plans for events in Asia
Coordinate logistical aspects of events, including venue selection and management, setup, transportation, accommodation, floorplan, feature builds, AV, signage schedule
Develop detailed event schedules and timelines, ensuring all deadlines are met
Identify, negotiate, and manage relationships with vendors and suppliers
Ensure all contractual obligations are met and manage any issues or discrepancies
Monitor vendor performance and conduct post-event evaluations
Develop and manage event budgets, ensuring all expenses are tracked and within allocated funds
Provide regular financial reports and updates to the Regional Manager
Identify cost-saving opportunities and implement strategies to maximize budget efficiency
Identify potential risks and develop contingency plans

Fulltime

Event Operations Manager

Arena International Healthcare Events, part of GlobalData Healthcare, runs 25 + ...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience working with the events industry - conference/exhibition/meeting formats preferably (2 years)
High attention to detail
Financial acumen, experience managing budgets
Great communication skills – being able to liaise with all departments as well as work with multiple suppliers
A proven ability to work to tight deadlines, planning within a fast-paced environment whilst juggling multiple events
Excellent time management and organisational skills
High level of IT competency, including MS Office, CRM databases
Excellent interpersonal skills – ability to deal with a wide range of people at all levels
Ability to prioritise, plan and organise workload often with conflicting time constraints
Flexible team player, with the ability to work under pressure

Job Responsibility

End to end event planning and onsite delivery
Budget management including post event reporting
Venue sourcing and negotiating contracts
Supplier sourcing, negotiation and procurement
Planning and fulfilment of all services including AV, signage, F&B, staging, branding, travel, onsite materials and delegate packs
Preparing and coordinating client comms - sponsors, delegates, speakers and associated partners
Internal team liaison and collaboration with sales, delegate sales, marketing, design and finance
Financial reporting, processing invoices, commissions, budget reconciliation
Liaison with the design department to ensure timely and accurate production of signage, catalogues, and all event content
Managing the event APP and lead capture services

Senior Event Operations Manager

Senior Event Operations Manager for Arena International Healthcare Events, part ...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience working with the events industry - conference/exhibition/meeting formats preferably (3+ years)
High attention to detail
Financial acumen, experience managing budgets up to £250k preferred
Excellent communication skills – being able to liaise with all departments as well as work with multiple suppliers
A proven ability to work to tight deadlines, with attention to detail under pressure on multiple events at once
Excellent time management and organizational skills with experience of reporting on activity
High level of IT competency, including word and excel
Excellent interpersonal skills – ability to deal with a wide range of stakeholders
Ability to prioritise, plan and organize workload often with conflicting time constraints
Flexible team player, with the ability to work under pressure to short deadlines

Job Responsibility

Lead end to end event planning and onsite delivery of 6-8 events per year
Budget ownership of assigned portfolio including post event reporting
Venue sourcing and negotiating contracts
Supplier sourcing, negotiation and procurement. Leveraging and building partnerships
Planning and fulfilment of all services including AV, signage, F&B, staging, branding, travel, onsite materials and delegate packs
Preparing and coordinating client comms - sponsors, delegates, speakers and associated partners
Internal team liaison and collaboration with sales, delegate sales, marketing, design and finance
Financial reporting, processing invoices, commissions, budget reconciliation
Liaison with the design department to ensure timely and accurate production of signage, catalogues, and all event content
Managing the event APP and lead capture services

What we offer

Benefits across health, finances, fitness, travel, tech and more

Fulltime

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