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Encore Global Logo Encore Global · Hospitality and Tourism

Event Audio Visual Technician

Canada, Toronto 21.00 - 29.53 CAD / Hour · Job Posted January 15, 2026
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Job Description

Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

Job Responsibility

  • Set up and operation of basic / small-scale audiovisual systems
  • Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment
  • Strive to exceed the expectations and needs of internal and external customers
  • Maintain a positive relationship with all clients through effective communication
  • Meet with guests on site to ensure that their needs are met and the equipment setup is working properly
  • Monitor events and check in on customers throughout the day
  • Understand and foster the hotel/client relationship
  • Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem solve with equipment and software issues
  • Handle equipment challenges and changes in a timely and professional manner
  • Understand company processes, follow procedures and complete systems entry and paperwork accurately
  • Use the equipment sheets to determine the equipment scheduled for set up and for strike
  • Interact with other staff and outside vendors for equipment
  • Increase revenue by utilizing floor up-selling techniques
  • Work with clients to finalize invoices
  • Complete order entries in Navigator, as needed

Requirements

  • High School Diploma required
  • Associate’s degree is preferred
  • Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days
  • 1 year of customer service or hospitality experience is preferred
  • 1 year of audio visual experience or equivalent in educational environment is preferred
  • A valid driver’s license is required for team members that may operate Company vehicles
  • Additional DOT requirement may need to be met if applicable

Nice to have

  • Communicator
  • Team Player
  • Organized
  • Enthusiastic
  • Versatile
  • Self-starter
  • Multi-tasker
  • Efficient
  • Safety Conscious
  • Professional

What we offer

  • Paid Time Off
  • Vacation Days
  • Paid Holidays
  • Floating Holidays
  • Sick/Personal Days
  • Premium Recognition Program (CenterStage)
  • Performance Incentive Plans (GEI Bonus)
  • Employee Referral Program
  • Annual Merit
  • Classroom/On the Job Training
  • Encore University
  • Career Pathing
  • Relocation
  • Global Transfer Opportunities
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