Event Audio Visual Technician-Fredericton Job at Encore Global (Fredericton)

Job Description

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Job Responsibility

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment
Strives to exceed the expectations and needs of internal and external customers
Maintains a positive relationship with all clients through effective communication
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly
Monitors events and checks in on customers throughout the day
Understands and fosters the hotel or client relationship
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues
Handles equipment challenges and changes in a timely and professional manner
Follow all venue safety requirements and supplier protocols
Understands company processes, follows procedures and completes systems entry and paperwork accurately
Uses the equipment sheets to determine the equipment scheduled for set up and for strike
Interacts with other staff and outside vendors for equipment
Increases revenue by utilizing floor up-selling techniques
Works with clients to finalize invoices
Completes order entries in Navigator, as needed
Load, unload, or store gear and equipment, as needed
Preparing, labeling, and scanning equipment, as needed

Requirements

High School Diploma required
Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days
A valid driver's license is required for team members that may operate Company vehicles
Additional DOT requirement may need to be met if applicable
Must be able to lift 50 lbs
1 year of customer service or hospitality experience is preferred
1 year of audio-visual experience or equivalent in educational environment is preferred

Nice to have

Associate degree is preferred
1 year of customer service or hospitality experience is preferred
1 year of audio-visual experience or equivalent in educational environment is preferred

What we offer

Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit
Classroom/On the Job Training
Encore University
Career Pathing
Relocation
Global Transfer Opportunities

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Event Audio Visual Technician-Fredericton

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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