Event Area Director Job at Encore Global (Savannah)

Job Description

The Area Director, Venues is responsible for the overall management of operations within assigned venues in a region while ensuring the team delivers world-class service with venue partners, customers and vendors. This includes having direct responsibility for managing the daily operational and sales activities of the full-service event technology operation (primary venue) in addition they are accountable for financial, operational, and sales performance for additionally assigned locations. The Area Director, Venues also supervises and develops venue leaders. This position manages venues with $3M - $10M in revenue and will report to a Regional Director, Venues or an RVP, Venues.

Job Responsibility

Develop and maintain strong relationships with venue partners
Direct the venue leaders and collaborate with Regional Director, Venues and/or RVP to develop and deliver business reviews for home location and each locations he/she oversees
Service high profile/visibility events and act as a point of escalation when needed
Identify new opportunities for revenue streams and select services and partner with regional leadership
Complete and analyze reports to effectively manage the business
Manages the utilization of the company billing system, coordination of invoicing activities and that billing is reviewed and approved by clients
Confirms venue partners process all payments to in a timely basis
Review primary venue and other venues P & L and develops action plans to address deficiencies or various areas to grow the business
Collaborate with regional Workforce and equipment leaders to maximize utilization
Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures
Collaborates with regional leadership during the in Ops Planning Process
Oversee venues in an assigned region to ensure daily floor operations are completed, and in accordance to brand and safety standards
Confirms that the operations team and assigned locations are using inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment
See the Big Picture by analyzing schedules and available labor and equipment resources and collaborates with local leadership to ensure efficient labor and equipment sharing
Guarantees an Encore presence at all venue meetings, such as daily stand ups or sales meetings. Meet with direct reports to review upcoming events, problem solving, operational feasibility, and budgets for all assigned locations
Conduct periodic financial reviews at each location with a focus on cost and revenue opportunity management and to ensure benchmark goals are met
Act as a resource or point of escalation for technical support for sales and operations leadership team
Ensures staff understands the technical aspects of the job
Effectively utilizes applicable company computer systems
Enforce the security of stored gear, transportation, and maintenance of equipment at locations
Provide analysis of equipment needs for locations and partner with regional leadership & Product Management to establish proper CAPEX submission
Ensure that the management team effectively utilizes all Company computer systems and software programs, providing assistance when necessary. Improve efficiencies within assigned venues through shared workforce, equipment, and industry knowledge
Utilize company systems for site visit reviews to ensure location adherence to Standard Operating Procedures (SOPs) and appropriate business practices
Hold each assigned location accountable to maintaining a healthy pipeline at all times to achieve established revenue targets
Ensure Sales forecasting efforts at all assigned locations are accurate and reports are submitted in a timely manner
Collect and present information and reports, as needed, to regional leadership related to business performance, pipeline, forecasting, etc
Provide sales support and leadership to assigned locations, connecting with appropriate sales resources as needed
Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
Partner with Regional Sales Leadership on sales strategies
Directs the Sales team
World-Class Service by cultivating and maintaining relationships with customers, venue team and various Encore supporting functions and departments
Lead assigned venues to exceed the expectations and needs of internal and external customers
Enforce the guidelines in the Team Member Guidebook and/or venue standards for the team to portray a polished and professional image
Embrace and foster the company’s Core Values
Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality
Direct and manage performance, address team member concerns, maintain adequate staffing levels, and facilitate team development
Mentor assigned venue leaders. Lead and manage the human resources activities including selection, performance management, employee engagement, and learning
Encourage and provide focused and continued coaching to develop the skills of team members
Identify and recommend development opportunities and develop succession plans Manage succession planning to prepare strong talent bench strength
Recommend team members for training opportunities, as needed. Schedule and Facilitate team member meetings and trainings. (add to Sr DET)
Ensure performance management concerns are addressed in a timely manner and with company guidelines
Do the Right Thing by ensuring all safety practices are being followed
Partner with regional leadership and HR to analyze team member engagement survey data
develop action plans to address the priority issues and ensure action plans are deployed and producing positive changes
Ensure Encore's D,E &I initiatives are implemented

Requirements

Bachelor’s degree is preferred or equivalent experience
7+ years of audio-visual experience
5+ years of operations supervisory/management experience in audio-visual
3+ years of customer service or hospitality experience
Effective relationship management skills and experience
Strong financial acumen, sales planning, forecasting, and CRM
Excellent written and oral communication and presentation skills
Ability to support growth initiatives
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction and people development focus

What we offer

Comprehensive insurance options
Generous PTO
Company-matching 401(k)

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