Event and Box Office Manager - Capitol Federal Amphitheater

• Organize all aspects of facility operations related to events
• Meet with client group to plan and organize assigned meeting and/or event
• Coordinate activities with various service contractors for assigned meeting and/or event
• Manage all sponsorship signage and make sure all is in place pre-event and down post event
• Directs and oversees the internal control of daily box office operations
• Communicate event information and personnel needs for the venue in a timely manner
• Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration as needed
• Gather all necessary ticketing setup information from promoters and/or tours, completes ticketing build sheet, and submits to Select-A-Seat for build
• Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative
• Serve as box office seller at the Lodge on most non-event days and some event days for scheduled box office hours
• Work with Amphitheater Director on scheduling Manager on Duty (MOD) rotations for Lodge events
• Assigned event manager responsibilities for Lodge activities
• Prepares and presents the final box office statement and audits to the Finance Department for settlement of each event as needed
• Establishes files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, sightline holds, trouble holds, event audits and ticket inventory schedules
• Coordinates promoter requests to utilize ticketing initiative such as Groupon, Vet Tix, etc. and work with area businesses on ticketing as needed
• Communicates need for ticket sellers to Select-A-Seat and supervises ticket sellers as to the proper selling procedures during events as needed
• Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault
• Prepares and submits a daily report of business transactions to facility personnel
• Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most office box questions without assistance
• Works with Amphitheater Director to fulfill hospitality needs and other Artist rider requests
• Coordinate and oversee day of show activities in the absence of the Amphitheater Director
• Assist in grassroots marketing efforts such as printing and distributing show posters, coordinating ticket trades and giveaways with local businesses, and other promotions as needed
• Manage and coordinate press related duties during events including TV station coverage, on-site radio, photographers, and reviewers
• Coordinate and develop efforts to enhance Artist and Fan Experience at events
• Serve as venue lead in providing updates related to event times, weather, and other critical information on the venue’s website and social platforms on show days
• Assist with maintaining venue website
• Manage venue’s digital boards by uploading marketing ads, sponsorship displays, and event-day weather information as needed, in addition to turning boards off and on during performances
• Regular attendance is an essential job function
• Position requires the ability to work at all Legend’s Global venues in Wichita and Andover
• Performs other duties as assigned
• Manage the Ticket Sellers or other Box Office staff at the Amphitheater
• Responsible for the overall direction, coordination, and evaluation of this unit
• Carries out supervisory responsibilities in accordance with company policies and applicable laws
• Responsibilities directing work in conjunction with Human Resources
• addressing complaints and resolving problems

• Bachelor’s degree preferred
• Minimum three (3) years of related experience or equivalent combinations of education and experience
• Experience in accounting and customer service essential
• Supervisory experience
• Experience working with ProVenue Ticketing system a plus
• Excellent communication, problem solving and organizational skills
• Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation
• Ability to analyze data and figures
• Knowledge of supervisory principles and practices
• Ability to coordinate and schedule staff
• Demonstrated knowledge of ticket selling/box office operations
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment
• Ability to work with minimal supervision
• Ability to work flexible hours based on events, including daytime, evening, weekends and holidays as needed
• Must be able to work outside, this is an outdoor Amphitheater
• Must have professional attitude and appearance
• Tact, diplomacy, and discretion required in all matters
• This position requires sitting, stooping, finger dexterity, personal mobility for getting around the facility, and lifting up to 30 lbs
• Must be able to use a computer, write, type
• use phone, cell phone, and radio
• Must be able to endure temperature extremes, both hot and cold

Experience working with ProVenue Ticketing system a plus