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Evening Service Supervisor

baxterstorey.com Logo

Baxter Storey

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Location:
United Kingdom , Chichester

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Contract Type:
Not provided

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Salary:

12.70 GBP / Hour

Job Description:

The successful candidate will be responsible for running our evening service (Monday - Friday). This will involve organising the evening team, ensuring food quality, cleanliness and customer service standards are all at the required level. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Service Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

Job Responsibility:

  • Run our evening service (Monday - Friday)
  • Organising the evening team
  • Ensuring food quality, cleanliness and customer service standards are all at the required level
  • Run our weekend brunch service delivering a smooth, efficient and high level of customer service
  • Observe company H&S policies
  • Supervision and Training - recruit, train, and supervise catering staff, including servers, chefs, and support personnel
  • Set clear expectations and provide ongoing feedback to maintain a high level of performance
  • Quality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations
  • Address and resolve any issues or concerns promptly to ensure customer satisfaction
  • Logistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies
  • Oversee the flow of events, including food service, beverage distribution, and guest interactions
  • Manage inventory and order supplies as needed to maintain adequate stock levels
  • Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns
  • Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy
  • Be curious, solicit feedback from clients to continuously improve catering services

Requirements:

  • Previous experience in similar role
  • Have a contagious passion for food and customer service
  • You draw satisfaction from supervising, training, and supporting a team
  • Understanding of delegation and influencing skills
  • Excellent organisational abilities
  • high attention to detail
  • Concise and effective verbal and written communication
  • Ability to adapt to challenges and opportunities with a solution-oriented perspective
  • Works according to the BaxterStorey core values
What we offer:
  • 28 Days holiday including bank holidays
  • Plus your birthday off
  • 3 volunteering days
  • 3 days grandparent leave
  • 24 weeks' enhanced maternity leave
  • Secondary career leave
  • Wedding/commitment day leave
  • Free meals on shift
  • Bespoke training and development opportunities
  • Apprenticeships opportunities for all experience levels
  • Pension and life insurance
  • Discounts available on our Perkbox app
  • high street shops, holidays & cinema
  • Wellbeing hub
  • Access to employee assistance programme
  • Cycle to work scheme

Additional Information:

Job Posted:
January 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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