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The successful candidate will be responsible for running our evening service (Monday - Friday). This will involve organising the evening team, ensuring food quality, cleanliness and customer service standards are all at the required level. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Service Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
Job Responsibility:
Run our evening service (Monday - Friday)
Organising the evening team
Ensuring food quality, cleanliness and customer service standards are all at the required level
Run our weekend brunch service delivering a smooth, efficient and high level of customer service
Observe company H&S policies
Supervision and Training - recruit, train, and supervise catering staff, including servers, chefs, and support personnel
Set clear expectations and provide ongoing feedback to maintain a high level of performance
Quality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations
Address and resolve any issues or concerns promptly to ensure customer satisfaction
Logistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies
Oversee the flow of events, including food service, beverage distribution, and guest interactions
Manage inventory and order supplies as needed to maintain adequate stock levels
Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns
Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy
Be curious, solicit feedback from clients to continuously improve catering services
Requirements:
Previous experience in similar role
Have a contagious passion for food and customer service
You draw satisfaction from supervising, training, and supporting a team
Understanding of delegation and influencing skills
Excellent organisational abilities
high attention to detail
Concise and effective verbal and written communication
Ability to adapt to challenges and opportunities with a solution-oriented perspective
Works according to the BaxterStorey core values
What we offer:
28 Days holiday including bank holidays
Plus your birthday off
3 volunteering days
3 days grandparent leave
24 weeks' enhanced maternity leave
Secondary career leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeships opportunities for all experience levels