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Do you have a passion for coordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression. That's why we're looking for an Evening Manager who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that's why, as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are an Evening Manager who thrives on delivering extraordinary experiences and loves to cultivate a harmonious and collaborative team, we would love to hear from you!
Job Responsibility:
Supervision and Training- recruit, train and supervise catering team, including chefs and support personnel
Quality Control- monitor food quality, presentation, and service to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction
Logistics Management- coordinate delivery, set up and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels
Customer Service- foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services
Requirements:
Previous experience commensurate with role
Have a contagious passion for food and customer service
You draw satisfaction from supervising, training and supporting a team
Understanding of delegation and influencing skills
Excellent organisational abilities, high attention to detail
Concise and effective verbal and written communication
Ability to adapt to challenges and opportunities with a solution-oriented perspective
Works according to the BaxterStorey core values
What we offer:
20 Days holiday plus bank holidays
Plus your birthday off
3 volunteering days
3 days grandparent leave
24 weeks' enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeships opportunities for all experience levels
Pension and life insurance
Discounts available from Perkbox app, from high street shops to holidays & cinema
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