Evening - Night Hatch Supervisor

To assist the Retail & Forecourt manager and area manager in the delivery of store targets (both in terms of sales & profitability) through the effective management of store operations and personnel

• Supervise the activities of the retail sales team daily
• Ensure high-quality and consistent customer service
• Delegate and communicate effectively with the retail sales team
• Supervise the effective induction and training of all employees
• Communicate sales performance to the team
• Assist the store manager in the recruitment of high caliber retail sales assistants
• Assist the store manager in the effective management of retail sales team performance
• Ensure store is merchandised in a customer-friendly and competitive manner
• Ensure housekeeping in the store is maintained at an optimum level
• Co-ordinate in-store sales and promotions
• To ensure the appropriate cash register and cash handling policy is adhered to
• To ensure shelf-edged labels are updated every week
• To react to local market trends and competition in an appropriate manner
• To deal with and rectify customer complaints effectively and pleasantly
• To proactively take necessary action in store improvements following customer complaints
• To assist the manager in preparations for stock take and supervise where appropriate
• Assist the manager in minimising stock loss through wastage, damages, and pilferage
• Ensure food management and waste systems are adhered to by the retail sales team
• Check stock to ensure adequate stock is available for customer’s needs
• Ensure stock is rotated appropriately
• To ensure secure opening and closing procedures with the store manager
• To assist the manager as appropriate in matters relating to managing staff ensuring compliance with Labour Law, HACCP, Health & Safety, and Consumer Legislation
• To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated
• Work with the Store Manager to ensure Health & Safety checks are conducted and actioned accordingly
• Ensure that cash is counted correctly daily and lodgments are prepared for Securicor to pick up
• Ensure accurate floats are prepared daily
• Ensure Money is lodged in the ATM
• Ensure Reports as requested by the Head Office accountant are completed properly in the shop daily and weekly
• Ensure Reports are submitted to the Head office either on a daily or weekly basis
• Ensure Delivery Dockets are booked daily onto the CBE system
• Ensure Stock takes of key lines are completed, daily or weekly and as requested by Head Office Accountant
• Responsible for organizing the monthly stock count
• Responsible for completing Rota in conjunction with the Retail Manager and ensuring that wage report sent to Galway are correct every week
• Ensuring that all transfer dockets that impact the shop are correct
• Making Newspaper and Magazine returns
• Following up on short deliveries/credit notes
• Ensuring all filing is kept up-to-date
• Helping on the Shop Floor
• Ordering Coin for the Shop
• Ad hoc duties at the request of the Head Office or the Retail Manager/Area Manager
• Flexibility is required to assist at tills during peak and busy times
• Maintaining strong quality control standards
• Significant upgrading of management quality, skill level, and self-sufficiency
• Working with fellow management & staff to build positive interpersonal relationships and motivate with frequent personal contact
• Working with the General Manager to drive turnover down at both the salaried manager and crew level
• Communicates intentions, ideas, and feelings openly and directly, is honest
• Stands up for own beliefs
• Admits own mistakes and vulnerabilities and takes actions to correct mistakes
• Chooses to be honest and forthright even in difficult situations
• Only candidates who currently have the legal right to work in Ireland will be considered