Evelyn's Restaurant Private Events Supervisor

• Serve as the primary point of contact for private dining, large‑party bookings, and full buyouts
• Manage all reservation inquiries, emails, and group booking requests
• Oversee group files
• Partner closely with Operations, Culinary, and Sales teams
• Represent the department in interdepartmental meetings
• Lead and coach the Evelyn’s Restaurant team in the absence of a Restaurant Manager
• Maintain knowledge of menu items, restaurant offerings, promotions, and guest experiences
• Support quality metrics including LQA, internal standards testing, and other service‑excellence criteria
• Assist with handling complex situations, guest concerns, and special requests
• Ensure proper documentation, tracking, and organization of all reservation files, event notes, and communication logs
• Actively contribute to new departmental projects, enhancements to workflow, and overall service‑improvement initiatives
• Participate in departmental meetings and support employee dining experiences, group follow‑ups, and cross‑department communication

• At least 2–3 years of luxury restaurant reservations, private events coordination, or front‑of‑house supervisory experience, preferably in a high‑end hotel or resort
• Excellent personal presentation and interpersonal skills
• Extensive knowledge of restaurant operations, event planning, and luxury service standards
• Strong time‑management skills: ability to multi‑task, prioritize, and adapt quickly in a fast‑paced dining and events environment
• Ability to operate all computer equipment necessary for the role
• Excellent communication and interpersonal skills
• ability to collaborate closely with Culinary, Operations, Sales, and other departments
• Ability to lift, carry, and move up to 20 lbs. for occasional event setup support
• US work authorization is required

Knowledge of SevenRooms, OpenTable, Opera, and Microsoft Office preferred/is a plus

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals