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Circle K Logo Circle K · IT - Administration

EV Operations Center Specialist

Poland, Warsaw Employment contract · Job Posted April 16, 2026
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Job Description

Circle K eMobility is committed to delivering world-class charging experiences for electric vehicle drivers. With solutions across highways, homes, and workplaces, the company is rapidly expanding to meet the growing demand for EV infrastructure. As part of the eMobility team, you will join a highly skilled group of specialists across business development, product, technology, and operations. We are now looking for someone who thrives in a dynamic environment combining service operations with process improvement and operational excellence.

Job Responsibility

  • Act as second-line support, handling incidents escalated from first line
  • Perform remote diagnostics and technical analysis of EV chargers and related systems
  • Take end-to-end ownership of incidents, from investigation through resolution and closure
  • Collaborate with hardware vendors, software teams, and third-line support to resolve complex issues
  • Ensure service level agreements (SLAs) and response targets are met
  • Support and validate root cause analysis (RCA) and contribute to long-term fixes
  • Monitor network performance (uptime, connectivity, transaction success) and identify trends
  • Prioritize and escalate incidents based on business impact
  • Maintain high data quality and structure in ITSM systems (e.g., ServiceNow, Jira)
  • Contribute to process improvements, playbooks, and knowledge base development
  • Support change and release processes by assessing operational impact
  • Identify recurring issues and support continuous improvement across the network

Requirements

  • Strong service mindset and interest in technology and problem-solving
  • 2–5+ years of experience in IT support, technical operations, or similar roles in complex environments
  • Relevant educational background (e.g., IT, Computer Science, Electrical Engineering) or equivalent practical experience (beneficial, not required)
  • Comfortable working in a high-paced environment, handling multiple incidents while maintaining structure and quality
  • Able to prioritize effectively and stay calm under pressure, especially during critical incidents
  • Understands structured incident management and is familiar with ITSM tools (e.g., ServiceNow, Jira)
  • Solid system understanding, including the ability to interpret logs, identify patterns, and support root cause analysis
  • Takes ownership of issues through to resolution, working closely with vendors and third-line teams
  • Experience with integrated systems (APIs, backend platforms, or hardware-connected environments)
  • Curious about connectivity, integrations, and protocols (e.g., OCPP/OCPI)
  • Communicates clearly in English and can translate technical findings into actionable insights
  • Works independently, analytically, and solution-oriented, with a proactive and continuous improvement mindset

What we offer

  • Annual bonus
  • Private medical care
  • Cafeteria Platform/Multisport
  • English lessons subsidized by the company
  • Group insurance
  • Attractive discounts for products and services at our stations
  • Employee stock purchase plan
  • Employee Assistance Program (Lyra)
  • Modern and convenient office
  • Trainings & possibility to develop skills in a wide international environment
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