Ev Installer Job at Hypervolt Limited

Job Description

Hypervolt is seeking an experienced EV Installer to join our growing team and help deliver an exceptional installation and ownership experience for customers across the UK. This is a founding field-based role that combines hands-on installation work with technical troubleshooting, customer support, and operational improvement. While you will carry out EV charger installations and commissioning, a significant portion of your time will be spent investigating customer issues, responding to technical callouts, diagnosing faults, and identifying opportunities to improve the overall customer experience. As one of Hypervolt's first dedicated field-based technical specialists, you will act as the bridge between customers, installers, operations, product, and engineering teams. You will be trusted to solve complex real-world problems, understand the root causes behind customer pain points, and provide valuable insights that help shape our products, processes, and installer network as we scale.

Job Responsibility

Act as Hypervolt's field-based technical expert for customer escalations and complex installation issues
Respond to customer callouts to diagnose and resolve charger faults, connectivity issues, commissioning failures, and installation-related problems
Conduct detailed root cause analysis across electrical infrastructure, charging hardware, software, connectivity, and user interactions
Work closely with Customer Support, Product, Engineering, and Operations teams to investigate technical issues and improve resolution times
Perform maintenance, upgrades, remedial works, and technical inspections where required
Identify recurring customer issues and provide actionable recommendations that improve installation quality, reduce support volumes, and enhance the overall customer experience
Accurately document faults, root causes, resolutions, and customer interactions to support continuous product and operational improvements
Take ownership of customer issues from diagnosis through to resolution, ensuring customers receive a high standard of service throughout
Install, test, and commission Hypervolt charging units across residential and commercial properties
Ensure all electrical work is completed safely, efficiently, and in full compliance with current regulations and industry best practice
Carry out electrical testing, verification, and commissioning activities to ensure chargers are fully operational
Conduct site surveys and technical assessments to identify installation requirements and ensure successful project delivery
Complete installation certification and documentation accurately and on time
Support installation quality assurance initiatives and help maintain best-in-class installation standards
Deliver a first-class customer experience throughout the installation and ownership journey
Communicate clearly and professionally with customers before, during, and after installations or service visits
Provide guidance on charger functionality, app setup, smart charging features, and ongoing product use
Represent Hypervolt professionally at all times and act as a brand ambassador in the field
Build trust with customers and ensure every interaction reflects Hypervolt's commitment to exceptional service
Provide feedback on installation processes, tools, customer journeys, and operational workflows
Help identify opportunities to improve installation quality, efficiency, and customer satisfaction
Support the development of installation standards, troubleshooting guidance, technical documentation, and best practices
Contribute practical field insight to support the growth and evolution of Hypervolt's installer network
Assist with onboarding, training, and sharing best practices as the installation function expands
Work closely with internal teams to ensure customer feedback is translated into meaningful operational and product improvements
Maintain the highest standards of installation quality and workmanship
Ensure compliance with BS7671 regulations, health and safety requirements, and company policies
Maintain accurate job records, certifications, and technical documentation
Maintain company equipment, stock, tools, and vehicles to a professional standard
Promote a culture of safety, accountability, and continuous improvement

Requirements

NVQ Level 3 in Electrotechnical Installation or equivalent
18th Edition Wiring Regulations
Full UK Driving Licence
Proven experience installing and commissioning EV charging infrastructure
Strong understanding of domestic electrical installations, testing, inspection, and fault finding
Proven experience diagnosing and resolving electrical and EV charger-related faults
Ability to confidently troubleshoot charger, connectivity, commissioning, and customer-reported issues in the field
Excellent customer service and communication skills
Ability to work independently, manage workload effectively, and take ownership of outcomes
Strong attention to detail and commitment to delivering high-quality workmanship
A proactive, problem-solving mindset with a genuine interest in improving customer outcomes
AM2 Qualification
2391 Inspection & Testing
Level 3 Award in the Installation of Electric Vehicle Charging Points
Experience working across both residential and commercial environments
Experience contributing to operational improvements, installation standards, or process development
Knowledge of solar PV, battery storage, smart energy systems, or wider home energy technologies
Experience supporting, mentoring, or training other installers
Experience working within a fast-growing business or scaling operational environment

Nice to have

AM2 Qualification
2391 Inspection & Testing
Level 3 Award in the Installation of Electric Vehicle Charging Points
Experience working across both residential and commercial environments
Experience contributing to operational improvements, installation standards, or process development
Knowledge of solar PV, battery storage, smart energy systems, or wider home energy technologies
Experience supporting, mentoring, or training other installers
Experience working within a fast-growing business or scaling operational environment

What we offer

Join one of the UK's fastest-growing technology businesses at the centre of the energy transition
Work with award-winning EV charging technology trusted by thousands of customers across the UK
Play a key role in shaping Hypervolt's installation capability and customer experience from the ground up
Work directly with Product, Engineering, Operations, and Customer Support teams to solve real customer problems and influence business decisions
Enjoy a high degree of autonomy, ownership, and the opportunity to make a visible impact within a rapidly growing organisation
Help accelerate the transition to sustainable transport while delivering an industry-leading customer experience

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