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Executes system Upgrade & Installations and Relocations and provides technical support for other CS activities when needed. Conducts mostly well-defined tasks, with a higher degree of independency and under limited supervision.
Job Responsibility:
Problem analysis and approach: gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others
Problem handovers and routing: handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports)
Installation: install equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test
Upgrade: execute hardware installation and perform system setup/recovery for upgrade packages as well as support locally owned field swaps by working according to an up-to-date plan and following the sequence
Provide feedback during execution in order to improve cycle time and performance
Procedures: based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure
Process Optimization: signal gaps and improvement opportunities and reports it to the relevant stakeholders
Training / advice: explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed
Knowledge build-up and transfer: maintain and broaden own knowledge, shares best known methods within the work group
Coaching: provide appropriate support and assistance to less experienced engineers on first tasks
Requirements:
Flexibility and openness to accommodate various work settings, locations and interactions/collaborations with different colleagues
Experienced UIR Engineer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience
Experienced in technical industry is required and/or semiconductor industry experience preferred
Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software
Requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.)
Qualified candidates must be legally authorized to access such controlled technology prior to beginning work
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