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The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region. Anticipates, analyzes and solves complex technical problems escalated from first line support or the customer including in-fab support as needed. Conducts diagnostics and troubleshooting, including documentation under limited supervision within primary competency. Entry level, acts as second line technical support based on general knowledge of the systems.
Job Responsibility:
Problem analysis and approach
Problem handovers and routing
Repairs
Procedures
Training / advice
Process Optimization
Knowledge build-up and transfer
Coaching
Requirements:
BS degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) with experience or comparable working and thinking level
Experience in semiconductor industry preferred
Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes, and relevant software
Experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software
Has complete knowledge on product functionality of the main modules and complete knowledge of primary competency/subsystem