EUV Technical Support Engineer - Scanner Job at ASML (Phoenix)

Job Description

The Customer Support organization is responsible for the installation, qualification, repair, and maintenance of ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. As a member of the EUV Tech Support team, the Tech Support Engineer (TSE) is responsible for providing technical expertise to the Fab Support team and Customer during machine issue escalations, complex repair execution, and sequence preparation. The TSE drives issue resolution and provides structural follow-up in order to improve ASML procedures and ways of working at local sites. The TSE is also responsible for monitoring machine health parameters in effort to prevent unscheduled downtime.

Job Responsibility

Ensure all service actions are performed in a safe environment and drive towards a proactive culture of safety first
Efficiently solve machine issues by collaborating with local support teams, the customer, and global support groups
Provide flexible in-fab support as needed for new, specialized, or complex repair actions with first-time right attitude
Support the Fab and Planning team in complex service action sequence creation and review
Share knowledge and cross-train others in order to gain organizational flexibility and self-sufficiency
Perform data analysis and proactive monitoring to prevent unscheduled downs
Develop and implement best-known-methods to drive optimized shift-to-shift performance
Improve service mix and structural issue documentation including initiation, review, and improvement rollout
Understand and drive continuous improvement towards ASML’s performance and cost KPI targets
Present data-driven summaries to the customer, including problem statement, root cause, and solution with timeline
Provide timely feedback to customer questions in a clear, professional manner
Perform administrative and coordination duties, including shift/team passdown, service orders, system health and monthly reports on an independent basis

Requirements

Bachelors degree in Engineering required, or equivalent combination of education, skills and experience will be accepted
Masters in Engineering is highly preferred
2+ years of ASML EUV lithography experience or semiconductor industry experience highly preferred
Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software
Mechanical aptitude and knowledge of mechatronics, optics, vacuum components, semiconductor processes, and relevant software
Able to observe and respond to people and situations and interact with others encountered in the course of work
Capable of learning and applying new information or skills
Must be able to read and interpret data models, information, and documents
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism
Ability to complete assignments with attention to detail and high degree of accuracy
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines
Identifies bottlenecks and drives structural improvements
Work independently or as part of a team and follow through on assignments with minimal supervision
Demonstrate open, clear, concise and professional communication
Ability to establish and maintain cooperative working relationships with manager, co-workers and customer
Work according to a strict set of procedures within the provided timelines
Valid driver’s license and passport required
Ability to travel in US and internationally
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work.

Nice to have

Masters in Engineering is highly preferred
2+ years of ASML EUV lithography experience or semiconductor industry experience highly preferred

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EUV Technical Support Engineer - Scanner

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