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The EUV OPP Group Leader will report to an EUV OPP Operations Manager and sets the operational course, technical direction, employee development and leadership to a team of leading engineers who provide support to ASML customers. Flawless execution and co-ordination of technical and operational activities completed by ASML personnel at the customer site are critical. Managing and coaching a group of lead engineers and assisting them on their individual growth journeys is also a key component.
Job Responsibility:
Lead a local customer support team, creating synergy and collaboration with other teams and ASML’s customers
Create an environment of trust, open communication, creative thinking, and cohesive team effort
Build an organization of technical leadership and teamwork that offers employees the opportunity to grow through active performance management, coaching and structured development
Identify team needs including hiring, development, and performance management
Consistently manage team according to ASML policies, procedures, and processes
Meet individually with your Team Members in a 1:1 no less than one meeting per month
Safety: Ensure all operations are performed in a safe environment and drive towards a culture of safety first
Quality: Proactively identify and implement process improvements that enhance quality excellence, first time right and minimum variation
Business targets: Drive organization to meet customer and ASML deliverables by meeting team commitments
Cost control: Drive initiatives regarding cost control and align your team to meet key performance indicator targets
Customer interface - understand expectations, needs and drives quality and timely execution
Supervise technical progress and proactively drive solutions with an empowered team
Manage the operational, short-term workforce planning
Internal and external stakeholder management
Support team during high pressure escalations
Requirements:
Must have a Bachelor degree in a technical field
or equivalent education and experience
Minimum of 5-7 years of work experience in field/operations management
Prior leadership experience strongly preferred
Familiarity with ASML technologies a plus
Strong sense of ownership
Focus on understanding details
Outspoken with good interpersonal skills
Able to work under minimal supervision
Ensure and enable the team to work safety
Motivate, inspire, and influence others
Ability to build and extend trust
Flexibility to support the business and or needs of the team
Dynamically assign priority based upon the situation of the customer and internal needs
Clear and effective communication skills
Ability to measure and drive improvement towards a goal