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The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region. The Field Service Engineer executes regular basic, pre-defined maintenance and diagnostic activities under supervision. Analyze and make repairs at customer site, if needed by effectively escalating to the next higher level, based on broad knowledge of most systems, using system documentation, to solve problems. Execute regular maintenance, implement upgrades and Field Change Orders, and provide elementary training to the customer and ensure proper operation of ASML machines at customer site.
Job Responsibility:
Execute regular basic, pre-defined maintenance and diagnostic activities under supervision
Analyze and make repairs at customer site
Execute regular maintenance, implement upgrades and Field Change Orders
Provide elementary training to the customer and ensure proper operation of ASML machines at customer site
Gather all information relevant for the problem, analyze using available means
Handover problem or problem aspects to others (2nd / 3rd line support)
Advise customer technical personnel in dealing with problems
Arrange with customer machine time window to execute procedure
Teach others on ASML products, tools, manuals, ways of working etc.
Provide appropriate support and assistance to less experienced ASML or local personnel
Signal possible improvements in manuals / procedures and ways of working
Plan and coordinate the activities of employees in the team, including client personnel
Execute regular maintenance and implement upgrades and FCO’s
Requirements:
Bachelor's degree or above in an Engineering field or equivalent
Electronics, Mechatronics, Mechanical Engineering, Semiconductor, (Applied) Physics related major
2-5 years in customer support engineering(Semi or other high-tech industry)
Strong troubleshooting and analytical skills
Good communication and interpersonal skills to work in a team and interact with customers
Self-motivated and flexibility
Good team player who is committed to the success of ASML