Europe/UK Csc Network Cluster Lead

• Support the strategy development and implementation of the CSC Network's North Star Target Operating Model
• Work with EU/UK Site Heads to define strategic initiatives and drive execution of programs to reduce employee pain point and advance the maturity of the sites
• Provides direct support and guidance on site management practices to the E/UK CSC site heads
• Manage the EU/UK CSC site teams and business office staff to provide administrative support to the site head
• Provide program leadership to deliver against the location strategy goals to reduce fragmentation and increase utilization of the network
• Act as a strategic advisor and partner to stakeholders providing data and information on the network
• Coordinate management activities, key events and track progress against goals and objectives
• In partnership with Site heads and ither partners (ESPA, HR) develop communication and employee engagement strategies across the cluster
• The Strategic Partner and cluster lead supporting the EU/UK CSCs accountable for execution of CSC strategy
• Analysis of progress against selected strategic objectives - communicating key risks, defining mitigation strategies and helping to oversee resolution
• Drive execution of location strategy and ensure governance over CSC site practices
• Provide thought leadership to drive identify programs and new initiatives
• Maintain a strong understanding of CSC Network metrics and drivers with the ability to identify trends and make recommendations based on results
• Reporting and Metrics Analysis – facilitate monthly EU/UK CSCs metrics analysis (utilizing the CSC Dashboard)
• Perform data and trending analytics related to human capital, site management, survey reporting, and infrastructure metrics
• Prepare regular and ad hoc reports and develop senior management presentations and updates for key stakeholders
• Perform VOE and other employee engagement analysis for EU/UK CSCs
• Interact with and present to key stakeholders
• Data/Document management: Maintain data and document repository tools such as SharePoint and other web-based applications to enable effective communication and information access
• Communications: lead key senior leadership meetings and interactions with top level management on network strategy and site performance
• Share best practices and promote an environment of continuous improvement
• Complete all tasks in connection with the organization’s activity but not detailed in the current job description, charged by the direct manager, matrix manager, supervisor or the functional head
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
• Global business execution and EU/UK CSC Network lead

• 10+ years of experience in global and complex settings with multiple stakeholders
• Prior experience in a senior business execution leadership role, preferably in a financial service
• Global strategic program management expertise
• Knowledge of the CSC Network, financial services industry and technology
• Demonstrated ability to manage and build high performing teams
• Proven ability to work in high-pressure environments
• Consistently demonstrate clear and concise written and verbal communication
• Bachelor's degree/University degree or equivalent experience

Master's degree preferred