Europe South Consulting Practice Lead Job at Microsoft Corporation (Milano, Segrate-Milano)

Job Description

As the Europe South Consulting Practice Lead, you’ll play a critical role in the Europe South Industry Solutions Delivery Leadership Team. This high-impact position involves accelerating our journey to AI-first consulting - driving innovation, empowering teams, and redefining what’s possible for our customers. You will be responsible for the deployment of a portfolio of complex customer solutions operating at the leading edge of Microsoft technologies. This role will lead a multi-disciplined technical and delivery team and establish a deep understanding of customer strategies and translating them into tangible customer and business outcomes that driven transformation.

Job Responsibility

Drive Transformational Customer Outcomes & Experience
Creates a customer-centric culture within the practice that drives digital transformation and ensures customer satisfaction across the entire operating unit by directly owning customer relationships
Improve customer experience by identifying trends across industries and regions, implementing programmes that enhance processes, organisational design, and resource utilisation
Lead the delivery of complex technology programs from solutioning through to closure, ensuring contracted outcomes and measurable business value are delivered for customers
Drive deal design, coaching teams on processes and leveraging assets, and IP for high-impact engagements
Alleviates customer blockers as a point of escalation by working with direct reports and key stakeholders to manage customer escalations and resolve issues at the practice level
Lead Operational & Financial Delivery
Own financial performance for a portfolio of consulting contracts, ensuring the achievement of critical targets such as Commercial Cloud Consumption or usage rates that deliver ROI for the customer and Microsoft
Manage P&L for the practice with a focus on Consulting Revenue & Margin, and Utilisation through a disciplined rhythm of business
Ensure governance and delivery excellence across the portfolio while balancing customer and Microsoft priorities. Drives action plans and continuous improvement plans to increase maturity of organization and delivery quality using feedback from others and industry standards
Enable Pipeline Creation & Pre-Sales Success
Partner closely with Services Sales to generate pipeline, provide leadership in pre-sales solutioning, and engage with customers to demonstrate delivery credibility and accelerate deal closure
Establish collaborative rhythms across the Enterprise Account Teams and Customer Success to achieve consumption and usage goals and to drive customer value
People Leadership
Builds organisational capability to drive change and meet evolving customer and partner needs. Champions a learning culture and prioritises capability development as a foundation for success
Creates an inclusive culture that enables employees to thrive through collaboration and diversity. Leads by example in hiring and developing a diverse workforce
Develops talent through mentoring, coaching, and succession planning. Actively prepares future leaders and attracts critical skills to strengthen the organisation

Requirements

Master's Degree OR Bachelor's Degree OR Technical University Degree AND significant years technology-related, business, professional services, consulting, and sales experience OR equivalent experience
Extensive experience in delivering complex technology programs with measurable business outcomes
Proven leadership in managing large, cross-functional technical teams within consulting and professional services environments
Strong background in project management and delivery oversight for enterprise-scale initiatives, ensuring success on engagements with CXO-level visibility and significant organizational impact
Demonstrated expertise in sales and account management, including driving large-scale, complex customer engagements with full P&L responsibility in professional services or consulting contexts

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Europe South Consulting Practice Lead

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