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EUD Field Engineer

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Location:
United Kingdom , Southampton

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This is a field-based End User Devices (EUD) role providing hands-on installation, maintenance and support of ICT and voice devices across a wide geographic area. You will be a visible, customer-facing presence, ensuring officers and staff have the equipment they need to work effectively. The role requires regular travel to Hampshire or Oxfordshire-based sites, Monday to Friday, and would suit an engineer who is comfortable working independently in live operational environments.

Job Responsibility:

  • Install, configure and support end user devices including laptops, mobiles and hardware peripherals
  • Diagnose and repair hardware and connectivity issues on site
  • Set up and support Windows 10 devices, including user connectivity and authentication
  • Work with Azure AD, SCCM and voice communications platforms
  • Respond to service tickets and incidents, meeting agreed SLAs
  • Liaise confidently with end users and third-party suppliers
  • Maintain accurate records of work undertaken

Requirements:

  • At least 2 years’ experience in a field-based IT support or engineering role
  • 4+ years’ experience installing, repairing and supporting IT equipment and network connectivity
  • Strong hands-on knowledge of end user device hardware and peripherals
  • Practical experience with Windows 10, Azure AD, SCCM and voice comms
  • Experience working to SLAs in a service-led environment
  • Clear, professional communication skills
  • Full, clean UK driving licence required
  • Eligibility for NPPV3 is essential
  • Be a full-time UK resident with the right to work in the UK (no visa sponsorship)
  • Have lived and worked in the UK continuously for the past 5 years, without extended periods overseas

Nice to have:

Current NPPV3, SC or DV clearance is highly desirable

What we offer:

Vehicle and fuel card provided for site visits

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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