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EUC Team Leader. Local Government. London. Contract. Keystream’s Local Government team is recruiting for an EUC Team Leader to support a London local authority on a short-term contract. This role is providing cover for a departing permanent manager while the authority recruits long term. It is a hands-on operational role with a strong focus on service stability and delivery. The successful candidate will take responsibility for leading a small End User Computing team and completing a Windows 11 rollout, while ensuring day to day EUC operations continue to run effectively.
Job Responsibility:
Lead and manage the EUC team, providing day to day technical and operational direction
Complete the remaining Windows 11 rollout across laptops and desktops
Oversee Intune, device builds, deployments and troubleshooting
Ensure operational handover of Windows 11 devices into BAU support
Manage service requests including desktop equipment, headsets and user devices
Provide face to face user support, including VIP and walk-in support
Maintain control of stock, assets and device logistics
Work closely with the service desk, infrastructure and applications teams
Support critical services in the run up to local elections
Produce clear updates on risks, issues and delivery progress
Requirements:
Proven experience leading an EUC or desktop support function
Hands-on delivery of Windows 10 to Windows 11 migrations
Strong knowledge of Intune and modern device management
Experience supporting users in a busy operational environment
Comfortable working in an office-based role with regular user interaction
Strong communication and stakeholder management skills