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Robert Half Logo Robert Half · IT - Administration

EUC Support Specialist

United States, West Des Moines · Job Posted May 29, 2026
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Job Description

We are looking for an EUC Support Specialist to provide hands-on technical assistance for employees across the organization in West Des Moines, Iowa. This Long-term Contract position focuses on resolving hardware, software, and access-related issues for both onsite and remote users while helping maintain a reliable end-user computing environment. The ideal candidate brings strong desktop support experience, sound troubleshooting skills, and a customer-focused approach to keeping daily operations running smoothly.

Job Responsibility

  • Deliver technical support for employees experiencing problems with desktops, laptops, peripherals, operating systems, and business applications
  • Manage and prioritize assigned incidents and service requests to meet response and resolution expectations within established service levels
  • Investigate escalated issues from the service desk, identify root causes, and restore user productivity through effective troubleshooting and resolution
  • Support both in-office and remote staff with connectivity, device access, and Microsoft 365-related challenges across a large enterprise setting
  • Maintain accurate records for company-issued computer equipment and assist with asset tracking throughout the device lifecycle
  • Contribute to knowledge management efforts by refining support documentation and sharing practical solutions with team members
  • Assist with endpoint deployments, device refresh activities, software rollouts, and other IT project initiatives as needed
  • Provide support for access and authentication issues using tools such as Active Directory and mobile application management solutions

Requirements

  • 3+ years of experience in desktop support, help desk escalation, or end-user computing support within an enterprise IT environment
  • Associate degree in Computer Science, Information Technology, or a related field, or equivalent hands-on experience
  • Strong working knowledge of Windows environments, including troubleshooting for laptops, desktops, and common peripherals
  • Experience using Active Directory to investigate user access problems and support account-related requests
  • Proficiency with Microsoft 365 applications such as Outlook, Teams, OneDrive, and SharePoint
  • Ability to diagnose software, hardware, and basic networking issues affecting onsite and remote employees
  • Familiarity with service desk ticketing processes, incident management practices, and technical documentation

Nice to have

Technical certifications such as CompTIA A+, Network+, Security+, or relevant Microsoft credentials are helpful but not required

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligibility to enroll in our company 401(k) plan
  • free online training
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