CrawlJobs Logo

EUC Support Analyst 2

sammonsfinancialgroup.com Logo

Sammons Financial Group

Location Icon

Location:
United States , West Des Moines

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

49628.00 - 103391.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

The End-User Computing (EUC) Support Analyst II is responsible for delivering assistance to employees facing issues with software and hardware. This involves monitoring the incident management queue to manage and resolve customer issues within established service level timeframes, which is essential to maintaining the Company's operational efficiency and end-user satisfaction.

Job Responsibility:

  • Provide advanced configuration, troubleshooting, and guidance for Windows 10/11 and macOS operating systems
  • Troubleshoot and resolve software installation and configuration issues
  • Write knowledge documentation
  • Support virtualization technologies, including VMware
  • Utilize endpoint management tools like Microsoft Configuration Manager (MCM), Intune
  • Implement and manage mobile device management (MDM) solutions
  • Apply knowledge of networking concepts
  • Assist with cloud computing tasks related to Azure, AWS
  • Diagnose, repair, and replace hardware components
  • Analyze and resolve complex technical issues independently
  • Perform root cause analysis
  • Manage Active Directory environments
  • Deploy and manage Microsoft 365 applications
  • Conduct hardware upgrades and device refreshes using imaging tools
  • Develop, update, and maintain technical documentation
  • Define IT projects
  • Lead and actively participate in knowledge-sharing sessions
  • Identify, define, and implement process improvements
  • Monitor and analyze digital experience (DEX) scores
  • Recommend improvements to end-user experiences
  • Deliver high-quality customer support and technical assistance
  • Allocate tasks to others based on expertise
  • Document technical solutions, user interactions, and processes
  • Communicate effectively with both technical and non-technical stakeholders
  • Collaborate with cross-functional teams
  • Implement and maintain cybersecurity principles
  • Develop and utilize scripts to automate routine tasks
  • Stay informed on industry trends and emerging technologies
  • Train and mentor junior technicians
  • Assist in onboarding and training new support staff
  • Commitment to embrace company shared values
  • Regular attendance is required
  • Participate in other initiatives and/or projects as necessary

Requirements:

  • Bachelor's Degree in Computer Science, Information Technology, or a related field or equivalent work experience in an IT environment
  • 4-7 years' experience in advanced technical support roles, demonstrating progressive responsibility
  • Ability to work effectively within a remote team environment and independently with minimal supervision
  • Meticulous approach to documenting issues, procedures, and solutions
  • Comfortable adapting to rapidly changing priorities and new technology implementations
  • High level of professionalism with a commitment to company values
  • Ability to manage small projects, prioritize tasks, and meet deadlines efficiently
  • Proven experience in mentoring and training junior team members
  • Ability to assist in the execution of IT projects
  • Hands-on experience with incident management, service desk escalation, and end-user support for a large-scale enterprise environment
  • Demonstrated experience with hardware and software troubleshooting in both Windows and MacOS environments
  • Experience using scripting for automation and solving common IT tasks
  • Experience supporting enterprise networks (LAN/WAN, VPN, DHCP, DNS) and familiarity with TCP/IP and network protocols
  • Microsoft (e.g., MCSA, MCSE), ITIL Foundation, or another relevant technical certification (CompTIA A+, Network+, Security+) Preferred
  • Criminal background check required
What we offer:
  • Health, Dental, Vision, Company Paid Retirement, PTO and Holiday Pay
  • Employee Stock Ownership Plan (ESOP) is a 100% company-funded retirement plan
  • Healthy balance between work and personal lives
  • Friday afternoons off all year long, competitive PTO, and generous number of paid holidays
  • Incentive program for defined goals subject to eligibility and performance
  • Colleagues who support one another, model our core values, and drive our healthy, high-performing culture

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Icon
Sammons Financial Group - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for EUC Support Analyst 2

Balance Sheet Reconciliation Intermediate Analyst

The position within Balance Sheet Reconciliation is responsible for reconciliati...
Location
Location
Philippines , Taguig
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-5 years of proven experience related to accounting, financial reporting and/or product control
  • Demonstrate strong ability to analyze complex set of financial data and provide deeper insight on US GAAP / IFRS preferably in banking / financial services environment
  • Ability to influence peers and business partners to take action necessary to achieve goals
  • Extensive experience in working with a variety of financial platforms
  • Proficiency with MS Project and MS Office Suite
  • Financial management competencies
  • Demonstrated ability to manage in a complex and dynamic environment
  • Team building and mentoring skills are preferred
  • Self-motivated with the ability to make decisions in the absence of detailed instructions
  • Ability to drive implementations by motivating and supporting multiple project teams
Job Responsibility
Job Responsibility
  • Ensure Balance Sheet accounts assigned have been reconciled in line with BSRS Policy and standard /desktop documented procedure
  • Ensure reconciliation performed meet the following: All exceptions (including aged items, reconciliation breaks and unsubstantiated balances) breaching reportable thresholds have been completely and accurately reported in eRecon
  • Supporting documentation has been maintained for the work performed and exceptions noted (including action required and ownership working with the Account Owner)
  • Where applicable, root cause/s of recurring exceptions should be determined and documented (working alongside the Account Owner and Exception Owner)
  • Obtain from Account owner and report the P&L at risk in eRecon including any operational reserves taken
  • Appropriate action plans in place to resolve exceptions are accurately reported in eRecon
  • Escalate and facilitate remediation of material reconciliation exceptions in coordination with Account Owners
  • Support reconciliation segment leads for coordination of all Internal and External Audits, Regulatory interfacing related to the Balance Sheet Reconciliation function
  • Drive timely, complete and accurate attestation of all owned GL account keys in compliance with BSR&S Policy, reduce red account balances and any risk exposure
  • Support reconciliation segment leads in partnering with BSG to drive monthly Account Review Forum (ARF) with Account Owners Groups and senior controllers and ensure all significant reconciliation and substantiation exceptions are highlighted and discussed for remediation
What we offer
What we offer
  • Programs and services for physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
  • Empowerment to manage financial well-being and help plan for the future
  • Access to an array of learning and development resources to help broaden and deepen skills and knowledge as career progresses
  • Variety of programs that help employees balance their work and life, including generous paid time off packages
  • Resources and tools to volunteer in the communities in which they live and work
  • Fulltime
Read More
Arrow Right

Balance Sheet Reconciliation Intermediate Analyst

The position within Balance Sheet Reconciliation is responsible for reconciliati...
Location
Location
Philippines , Taguig
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-5 years of proven experience related to accounting, financial reporting and/or product control
  • Demonstrate strong ability to analyze complex set of financial data and provide deeper insight on US GAAP / IFRS preferably in banking / financial services environment
  • Ability to influence peers and business partners to take action necessary to achieve goals
  • Extensive experience in working with a variety of financial platforms
  • Proficiency with MS Project and MS Office Suite
  • Financial management competencies
  • Demonstrated ability to manage in a complex and dynamic environment
  • Team building and mentoring skills are preferred
  • Self-motivated with the ability to make decisions in the absence of detailed instructions
  • Ability to drive implementations by motivating and supporting multiple project teams
Job Responsibility
Job Responsibility
  • Ensure Balance Sheet accounts assigned have been reconciled in line with BSRS Policy and standard /desktop documented procedure
  • Ensure reconciliation performed meet the following: All exceptions (including aged items, reconciliation breaks and unsubstantiated balances) breaching reportable thresholds have been completely and accurately reported in eRecon
  • Supporting documentation has been maintained for the work performed and exceptions noted (including action required and ownership working with the Account Owner)
  • Where applicable, root cause/s of recurring exceptions should be determined and documented (working alongside the Account Owner and Exception Owner)
  • Obtain from Account owner and report the P&L at risk in eRecon including any operational reserves taken
  • Appropriate action plans in place to resolve exceptions are accurately reported in eRecon
  • Escalate and facilitate remediation of material reconciliation exceptions in coordination with Account Owners
  • Support reconciliation segment leads for coordination of all Internal and External Audits, Regulatory interfacing related to the Balance Sheet Reconciliation function
  • Drive timely, complete and accurate attestation of all owned GL account keys in compliance with BSR&S Policy, reduce red account balances and any risk exposure
  • Support reconciliation segment leads in partnering with BSG to drive monthly Account Review Forum (ARF) with Account Owners Groups and senior controllers and ensure all significant reconciliation and substantiation exceptions are highlighted and discussed for remediation
What we offer
What we offer
  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
  • We empower our employees to manage their financial well-being and help them plan for the future
  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
  • Fulltime
Read More
Arrow Right

Balance Sheet Reconciliation Analyst 2

The position within Balance Sheet Reconciliation is responsible for reconciliati...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • CA/MBA/Bachelor's/University degree or equivalent experience
  • 3 - 7 years of experience
  • 0-2 years of proven experience related to accounting, financial reporting and/ or product control
  • Ability to analyze complex set of financial data
  • Knowledge of US GAAP / IFRS preferably in banking / financial services environment
  • Proficiency with MS Project and MS Office Suite
  • Financial management competencies
  • Demonstrated ability to manage in a complex and dynamic environment
  • Ability to influence peers and business partners to take action necessary to achieve goals
  • Ability to support implementations and work closely with project teams
Job Responsibility
Job Responsibility
  • Ensure Balance Sheet accounts assigned have been reconciled in line with BSRS Policy and standard /desktop documented procedure
  • Ensure reconciliation performed meet the following: All exceptions (including aged items, reconciliation breaks and unsubstantiated balances) breaching reportable thresholds have been completely and accurately reported in eRecon
  • Supporting documentation has been maintained for the work performed and exceptions noted (including action required and ownership working with the Account Owner)
  • Where applicable, root cause/s of recurring exceptions should be determined and documented (working alongside the Account Owner and Exception Owner)
  • Obtain from Account owner and report the P&L at risk in eRecon including any operational reserves taken
  • Appropriate action plans in place to resolve exceptions are accurately reported in eRecon. Where applicable, escalations have been done in accordance with the Balance Sheet Escalation Protocol
  • Play a key role in supporting implementation of strategic ledger by participating in the UAT for the reconciliation function
  • Support escalation of material reconciliation exceptions in coordination with Account Owners
  • Support reconciliation segment leads for coordination of all Internal and External Audits, Regulatory interfacing related to the CSDO Balance Sheet Reconciliation function
  • Drive timely, complete and accurate attestation of all owned GL account keys in compliance with BSR&S Policy, reduce red account balances and any risk exposure
  • Fulltime
Read More
Arrow Right
New

Regulatory Reporting Intermediate Analyst

The Regulatory Reporting Intermediate Analyst is a developing professional role ...
Location
Location
Colombia , Bogotá
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-5 years of demonstrable work experience
  • Operations and/or Regulatory Reporting background is a plus
  • Proficient in English and Portuguese speaking, reading and writing
  • Solid skills to manage and optimize data, understanding of data principles, data governance, and data quality best practices
  • Ability to effectively liaise and communicate between different teams or departments, establishing and applying criteria to ensure received processes are efficient and optimal
  • Knowledge and understanding of financial products
  • Ability to identify and mitigate risks, ensuring necessary controls depending on process qualifications
  • Proficient in MS Office applications (Excel, Word, PowerPoint)
  • Bachelor’s/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Provides regulatory reports to Regulators across LATAM
  • Supports the optimal placement and successful migration of regulatory reporting processes into a consolidated Hub by understanding requirements, applying established criteria, collaborating with colleagues, and ensuring efficient process completion
  • Performs report analysis to respond to regulatory questions
  • Performs pre submission validations to review completeness and accuracy of reports produced
  • Partners with Internal Clients to understand and quickly respond to Client needs
  • Proactively seeks Client feedback to influence change throughout organization
  • Participate in the processes of automating regulatory reporting, building BRDs and testing (UAT)
  • Builds and maintains relationship skills with the ability to work collaboratively and with people at all levels of the organization
  • Responsible for creating, updating, and managing essential documentation of regulatory reports to ensure alignment with regulatory requirements and regulatory compliance
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets
  • Fulltime
Read More
Arrow Right

EUC Analyst

The EUC Analyst role involves designing and implementing enterprise-scale End Us...
Location
Location
Mexico , Hermosillo
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in computer science, Information Technology, or a related field
  • Possess 5/10 years of relevant professional experience or equivalent combination of education/experience
  • Proven experience as an SCCM/Intune Engineer or similar role
  • Significant experience designing, developing and deploying PowerShell scripts in production environments
  • Strong understanding of mobile device management (MDM) and mobile application management (MAM) principles
  • Experience with endpoint security solutions and protocols
  • Excellent problem-solving and communication skills
  • Ability to work collaboratively in an Information Technology, or a related field
  • In-depth knowledge of Microsoft Intune, including configuration, policy management, and troubleshooting, AutoPilot in a fully managed and/or Co-Managed environment, and Apple ADE, Samsung Knox
  • Familiarity with Microsoft 365 suite, Defender and integration with Intune
Job Responsibility
Job Responsibility
  • Analyze and understand our current workstation management environment
  • Manage user devices in our SCCM / MEM / Intune environment
  • Design, manage and update workstation configurations (image/AutoPilot)
  • Manage and design new Policies in our Active Directory/Intune environment
  • Manage application deployments and their updates
  • Develop and deploy scripts for the complex configuration of Windows
  • Document the processes, structure and configuration put in place
  • Supports complex and modern end user computing solutions
  • Understands and promotes end user technology standards for hardware, OS, core applications, and peripherals
  • Support end user architecture to evaluate, establish, integrate and maintain end user technology applications used to manage desktops, laptops, virtual desktops, virtual applications and mobile devices
Read More
Arrow Right
New

Credit Analyst

ICG Risk Analysis Business Risk Senior Analyst is responsible for coordinating o...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrable credit risk operations experience, including 2-3 years of Administration, Operational Risk, Controls, or Project Management
  • Organizational awareness including IRAU, covered portfolios, and processes
  • Understanding of policies and procedures with the ability to execute change seamlessly
  • Familiar with Citi Risk & Control disciplines and standards and Enterprise processes including Risk & Control, Manager Control Assessment (MCA), End User Computing, Continuity of Business, Issue Management, Privacy, Information Security, etc.
  • Knowledge of Citi´s systems, in particular, EUC, CobTrac
  • Experience in preparing presentations for seniors
  • Proven culture carrier
  • Interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
  • Organizational skills with ability and willingness to work under pressure and manages time and priorities effectively
  • Written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority
Job Responsibility
Job Responsibility
  • Manage multiple requests from ICG Risk Analysis Transformation and Core Operations (TCO) team (Administration and Controls and Monitoring teams)
  • Review quarterly MCA results for the region
  • Preparation of regional reports and presentations
  • Coordinating regional projects such as portfolio reviews and review of regional processes
  • Training coordinator for regional training initiatives
  • Work with Portfolio Managers and Team Leads on Regional Operating Headquarters (“ROHQ”) related matters
  • Office manager functions such as travel arrangements, CTE requests, expense approvals and reimbursements, meeting logistics, office equipment maintenance, recordkeeping, New Hire Onboarding and Exit Clearance, office layout, budget requirements
  • Support ICG Risk Analysis Voice of the Employee (VOE) initiatives
What we offer
What we offer
  • Extensive on-the-job training and exposure to senior leaders
  • More traditional learning
  • Opportunity to give back and make a positive impact through volunteerism
  • Programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling
  • Expanded Paid Parental Leave Policy
  • Resources to help manage financial well-being and help plan for the future
  • Access to an array of learning and development resources
  • Variety of programs that help employees balance their work and life, including generous paid time off packages
  • Resources and tools to volunteer in the communities
  • Fulltime
Read More
Arrow Right
New

Risk Policy Officer

Citibank, N.A. seeks a Risk Policy Officer for its Irving, Texas location. A tel...
Location
Location
United States , Irving, Texas
Salary
Salary:
128500.00 - 175000.00 USD / Year
https://www.citi.com/ Logo
Citi
Expiration Date
May 04, 2026
Flip Icon
Requirements
Requirements
  • Master’s degree, or foreign equivalent, in Business Analytics, Finance, Computer Engineering, Information Technology, or related field and 2 years of experience as a Risk Policy Analyst or related position involving regulatory reporting, modeling, and analytics related to CCAR and DFAST frameworks for a global financial services institution
  • Alternatively, employer will accept a Bachelor’s degree in the stated fields and 5 years of the specified progressive, post-baccalaureate experience
  • 2 years of experience must include: Spreadsheet modeling and analytics
  • Advance statistics for data science
  • CCAR and DFAST processes
  • MEV analysis and sensitivity stress testing in Excel
  • Reviewing loss forecasting model documents
  • Creating Tableau flows and dashboards for model inventory and model limitation and changes management
  • Quality assurance engineering including UAT, test cases review and modification, and test results documentation
  • Creating and maintaining Controls and EUC documentations
Job Responsibility
Job Responsibility
  • Responsible for CCAR Global Risk Oversight
  • Develop Tableau dashboards and Tableau flows for automating CCAR overlay process and MEV Sensitivity Stress Testing
  • Manage execution on select process enhancements and remediation for CCAR and implement long-term sustainable CCAR/DFAST processes in support of the firm’s overall capital planning process
  • Meet with Independent Risk Management Oversight and Model Risk Management teams in support of overlays coordination
  • Act as the liaison between Information Technology, User Acceptance Testing and Business teams to define business requirements for data collection system and reporting enhancements
  • Interact with Retail business partners to review the result of Comprehensive Capital Analysis Review and gather requirements to design and develop solutions and trainings
  • Analyze CCAR results by creating, maintaining, remediating and automating end user computing, Tableau server data flows and dashboards to improve efficiency of the processes
  • Serve as a liaison between Retail Workstream CCAR Office and the Tableau Server/CCAR14A Technology teams to define Tableau Server Reporting requirements
  • Coordinate testing and validation of Tableau reporting solutions prior to production
What we offer
What we offer
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
  • Fulltime
Read More
Arrow Right

Risk Analyst IV

Our client, a leading Canadian financial institution, is seeking two Risk Analys...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
March 29, 2026
Flip Icon
Requirements
Requirements
  • Undergraduate or graduate degree in Risk Management, Business, Economics, Mathematics, Finance, or another quantitative discipline
  • 2–4 years of relevant experience (flexible depending on profile)
  • Hands-on experience with Collateral and/or Liquidity Risk measurement and reporting
  • Strong knowledge of financial instruments, market risk metrics, and regulatory frameworks
  • Proficiency in Microsoft Excel, PowerPoint, and other MS Office applications
  • Excellent written and verbal communication skills
  • Strong attention to detail and ability to work in a fast-paced environment
  • Proven ability to manage priorities and work both independently and collaboratively
Job Responsibility
Job Responsibility
  • Support H4 and Securities Holding Return regulatory submissions, including independent identification, measurement, analysis, and monitoring of reported exposures
  • Ensure all analysis is accurate, well-documented, and supported with clear commentary
  • escalate issues in a timely manner
  • Contribute to process improvement and change management initiatives while maintaining day-to-day BAU operations
  • Execute infrastructure and policy changes in accordance with approved CMRM change control procedures and EUC standards
  • Collaborate closely with business partners including Trading Business Management, Market Risk Control, and Compliance
  • Measure, aggregate, and analyze operational and regulatory risks in line with approved market risk policies and control frameworks
  • Support Process Risk and Controls Self-Assessments
  • Enhance analytical, attribution, and reporting capabilities to address current and emerging market risks
  • Develop and maintain a strong understanding of financial products, pricing methodologies, and risk management principles
What we offer
What we offer
  • Opportunity to work within a highly collaborative Market Risk team
  • Direct exposure to senior management and key business stakeholders
  • Hands-on experience with regulatory reporting and large-scale bank initiatives
  • Combination of production and project-based work
  • Formal training and shadowing provided during onboarding
  • Strong opportunity to deepen expertise in liquidity, collateral, and market risk
  • Fulltime
!
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy