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EUC Lead

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360 Resourcing Solutions

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Accountable for Metropolitan Gaming’s End-User Computing function to ensure secure, reliable, and efficient delivery of desktop, laptop, VDI, mobile devices, collaboration tools, and user support services. Drive standardization, automation, user experience improvements, and technology lifecycle management across the organization.

Job Responsibility:

  • Lead EUC operations including accountability for device management, endpoints, VDI environments, M365 collaboration tools, and printing services across all venues
  • Oversee day-to-day service delivery, incident resolution, and escalation management for end-user devices and software
  • Manage asset lifecycle procurement, deployment, maintenance, replacement, disposal
  • Responsible for all EUC related strategic initiatives, engineering and projects
  • Maintain standards for endpoint configuration, security, patching, and software packaging
  • Manage endpoint management platforms (Intune, SCCM, Citrix, etc.)
  • Coordinate rollouts of OS updates, application deployments, and security patches
  • Optimize performance and availability for EUC tools and systems
  • Accountable for all teams-conferencing and AV facilities across all venues including hospitality areas
  • Ensure endpoint security compliance, encryption, MFA, antivirus, and vulnerability management is in place in accordance with security standards
  • Support audits and maintain documentation for controls, asset records, and patching
  • Accountable for Information Security policies and procedures aligned with IS2007 standards
  • Develop EUC roadmap aligned with IT and business strategy
  • Drive automation, self-service options, and digital workplace enhancements
  • Own development and engineering of EUC technologies
  • Monitor KPIs and SLAs
  • deliver continuous improvement initiatives
  • Lead and mentor EUC technicians and support teams
  • Manage relationships with vendors, MSPs, and hardware/software suppliers

Requirements:

  • Bachelor’s degree in IT, Computer Science, or equivalent experience
  • 8+ years hands-on EUC experience
  • 2+ years in a lead role
  • 5+ years experience of managing outsourced partners
  • 5 years’ experience leading technical teams and service providers
  • Strong knowledge of Microsoft 365, Windows 10/11, MacOS, AD/Azure AD
  • Strong knowledge of Endpoint management tools (Intune, SCCM, JAMF, Application Deployment Software)
  • Strong knowledge of VDI platforms (Citrix, VMware Horizon, Azure Virtual Desktop)
  • Strong knowledge of Endpoint security and compliance practices
  • Strong knowledge of Cloud Migrations
  • Strong leadership and communication
  • Customer-first mindset and user-experience focus
  • Analytical problem solving and structured thinking
  • Accountability, ownership, and continuous improvement mindset
  • Ability to work cross-functionally with Security, Network, Service Desk, and Infrastructure teams
What we offer:
  • 50% off food and beverages in all UK venues
  • Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
  • Company Sick Pay
  • Company Pension
  • Life Assurance
  • Refer a friend incentive
  • Financial advice services
  • Employee health and wellbeing services
  • Virtual GP Services
  • Season Ticket Loans
  • Cycle to work scheme

Additional Information:

Job Posted:
March 21, 2026

Work Type:
On-site work
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