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EUC Help Desk/Desktop Support Analyst

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Robert Half

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Location:
United States , West Des Moines

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are looking for a dedicated EUC Help Desk/Desktop Support Analyst to join our team in West Des Moines, Iowa. In this role, you will provide exceptional technical support and troubleshooting services to ensure smooth user operations. This is a long-term contract position ideal for professionals with a strong background in desktop support and system administration.

Job Responsibility:

  • Deliver Tier 3 support for end-user computing systems, ensuring timely resolution of complex technical issues
  • Manage user accounts and access permissions within Active Directory
  • Perform troubleshooting for Microsoft Windows 10 and 11 environments to resolve hardware and software problems
  • Respond to and resolve service desk tickets efficiently, maintaining detailed documentation of solutions
  • Provide technical assistance to users, addressing system functionality and application concerns
  • Install, configure, and maintain desktop systems and peripheral devices
  • Collaborate with other IT teams to escalate and resolve advanced technical issues
  • Conduct system updates and patches to ensure optimal performance and security
  • Offer guidance and training to users on system operations and best practices
  • Analyze recurring problems to identify root causes and implement preventive measures

Requirements:

  • Minimum of 3 years of experience in help desk or desktop support roles
  • Strong knowledge of Active Directory, including user account management
  • Proficiency in troubleshooting Microsoft Windows 10 and 11 operating systems
  • Familiarity with service desk ticketing systems and workflows
  • Ability to provide Tier 3 technical support and resolve complex issues
  • Experience with installing and configuring desktop hardware and software
  • Excellent communication skills to assist users and document solutions
  • Strong analytical skills for diagnosing and preventing technical problems
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 13, 2026

Work Type:
On-site work
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