EUC Desktop Engineer Job at Realign (Malvern)

Senior Release Train Manager - IT Infrastructure

The Senior Release Train Manager (RTM) is a servant leader and coach that is res...

Location

United States

Salary:

139000.00 - 186000.00 USD / Year

Zelis

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent work experience required
Must have 8+ years of experience as a Senior Scrum Master or Release Train Engineer
Minimum 5+ years supporting IT Infrastructure teams and projects, such as cloud engineering, data center operations, database engineering, network engineering, ITSecOps, desktop engineering, EUC, SRE, etc.
5+ years of experience as a people manager is required
Agile Tools experience (i.e. Jira, Confluence, TFS, DevOps, etc.)
Thorough knowledge of Scrum framework and application of core Agile values and principles in managing Product Development and Delivery, SAFe Agile preferred
Experience in successfully delivering medium/large size projects with minimal direction
SAFe RTE and CSM certifications are strongly preferred
5+ years of experience with Jira and/or Jira Align is strongly preferred

Job Responsibility

Lead, hire, mentor, and scale a high-performing team of Scrum Masters & RTE's to support the IT Infrastructure ART and the Enterprise Applications ART
Leading ART PI Planning, program execution, scrum, and ART synch events
Coaching Scrum Teams in relentless improvement
Creating transparency using metrics to drive positive change
Facilitating resolution of dependencies, impediments, and risks amongst the scrum teams
Building high-performing teams – Focus on ever-improving team dynamics and performance
Enabling organizational effectiveness – Work with other stakeholders to help the team contribute towards improving the overall development Value Stream
Exhibits Lean-Agile leadership – Exhibits the behaviors of a Lean-Agile Leader with a Lean-Agile Mindset. Helps the team embrace SAFe Core Values, adopt, and apply SAFe Principles, and implement SAFe practices
Facilitates the team’s progress toward team goals – Trained as a team facilitator and is continuously engaged in challenging the old norms of development to improve performance in the areas of quality, predictability, flow, and velocity. Assisting the product owner(s) in maintaining and prioritization of the product backlog. Helps the team focus on daily and Sprint Goals in the context of the current Program Increment (PI) Objectives
Leads team efforts in relentless improvement – Helps the team improve and take responsibility for their actions

What we offer

401k plan with employer match
flexible paid time off
holidays
parental leaves
life and disability insurance
health benefits including medical, dental, vision, and prescription drug coverage

Fulltime

Desktop Support

Job Title: Desktop Support; Location – Carlsbad, CA; FTE Only

Location

United States , Carlsbad

Salary:

68000.00 USD / Year

Realign

Expiration Date

Until further notice

Requirements

Team leadership experience, handling L1/L2 desktop support engineers
Ability to prioritize & manage EUC operations across multiple locations/users
Stakeholder management with business, IT leadership, vendors, and OEM partners
Process ownership for incident, request, and problem management within EUC
Experience driving service improvements, automation initiatives, and RCA preparation
Ability to handle escalations, perform SLA management, and drive customer satisfaction
Documentation & reporting skills: SOPs, dashboards, weekly/monthly performance reports
Strong expertise in End User Computing (EUC) technologies including Windows 10/11, MacOS, and standard desktop/laptop hardware
MacBook support for VIPs and non-VIP users
Advanced troubleshooting skills across desktop, laptop, thin clients, VDI, mobility devices, and peripheral equipment

Fulltime

Microsoft Mobile & Desktop Client Suite Engineer with German

NTT DATA is looking for a Microsoft Mobile & Desktop Client Suite Engineer with ...

Location

Romania , Brasov

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
Minimum 3-5 years of experience in end-user computing, desktop support, or EUC engineering roles
Strong hands-on experience supporting Windows 10/11 enterprise environments and endpoint lifecycle management
Proven experience supporting enterprise mobile devices (iOS and Android) and modern workplace environments
Advanced knowledge of Microsoft Endpoint Manager (Intune), including device configuration, compliance policies, and application deployment
Experience with Windows Autopilot, provisioning, and device onboarding processes
Solid understanding of endpoint security, including BitLocker, device compliance policies, conditional access, and endpoint protection
Experience integrating endpoints with Entra ID (Azure AD) and hybrid identity environments
Knowledge of Microsoft 365 Apps for enterprise deployment, configuration, and troubleshooting
Experience with application packaging and deployment technologies such as Win32, MSI, and MSIX

Job Responsibility

Provide Level 2 technical support for enterprise Windows desktops, laptops, and mobile devices, ensuring reliable and secure end-user computing services
Resolve complex incidents escalated from Level 1 support within agreed service level agreements (SLAs)
Troubleshoot and resolve issues related to operating systems, applications, user profiles, device performance, and network connectivity
Manage device configuration, security policies, and compliance using endpoint management platforms such as Microsoft Endpoint Manager (Intune)
Support Windows 10/11 build processes, patch management, and feature updates across enterprise environments
Assist with device onboarding, provisioning, refresh cycles, and migration activities, including Windows Autopilot and lifecycle management
Troubleshoot and support Microsoft 365 Apps for enterprise (Office) client applications
Manage and support mobile device management (MDM) for iOS and Android, including BYOD scenarios
Monitor endpoint health, compliance, and security posture, and remediate non-compliant devices
Maintain and update technical documentation, knowledge base articles, and operational runbooks

What we offer

Smooth integration and a supportive mentor
Pick your working style: choose from Remote, Hybrid or Office work opportunities
Projects have different working hours to suit your needs
Sponsored certifications, trainings and top e-learning platforms
Private Health Insurance
Individual coaching sessions or accredited Coaching School
Epic parties or themed events

Fulltime

Desktop Queue Manager

Location

Mexico , Mexico City

Salary:

45000.00 USD / Year

Realign

Expiration Date

Until further notice

Requirements

Strong knowledge and experience as L2 End User Desktop Support Engineer both Mac and Windows
Goods hands on experience in ServiceNow
Good Analytical and team handling skills
Good Presentation skills
Excellent oral and written communication skills
Excellent Presentation skills
Worked as EUC Lead or Manager and handled team of 20+ Desktop associates
Good customer handling and escalation resolution skills

Fulltime

Solution Architect - Infrastructure

The Infrastructure Solution Architect plays a key role in shaping, designing and...

Location

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Proven experience of designing end-to-end infrastructure, platform or EUC solutions in a complex enterprise environment
Strong understanding of architectural frameworks (TOGAF or similar)
Experience producing high quality HLDs, LLDs, decision records and other architectural outputs
Strong knowledge of hybrid-cloud environments (Google Cloud Platform, Azure & On-Premises Datacentres)
Strong experience with core infrastructure: Windows Server, Linux, Active Directory / Entra ID, networking fundamentals, storage and virtualisation technologies
Experience with EUC technologies such as: Device management
Virtual desktop environments
Endpoint security, compliance and policy enforcement
Understanding of modern engineering practices, Infrastructure-as-Code, automation pipelines, monitoring and observability
Ability to influence senior stakeholders and help to guide delivery teams

Job Responsibility

Lead the design of robust, secure and scalable end-to-end infrastructure, platform and EUC solutions
Ensure all solutions meet functional and non-functional requirements
Produce high quality architecture artefacts
Provide architectural governance and alignment across infrastructure, platforms, cloud and EUC domains
Identify opportunities to modernise, rationalise and simplify legacy platforms and EUC services
Partner with the Lead Solution Architect and Enterprise Architects to evolve domain strategies for infrastructure, hybrid cloud and EUC modernisation
Proactively manage architectural risks, technical debt, dependencies and constraints across infrastructure and EUC environments
Collaborate closely with delivery teams to ensure architecture intent is delivered effectively and efficiently
Contribute to and maintain the architecture repository and patterns

What we offer

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
You also have the option to buy or sell up to an additional five days of annual leave
Eligible for up to £3,600 of free shares each year after one year of service
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover

Fulltime

EUC Lead

Accountable for Metropolitan Gaming’s End-User Computing function to ensure secu...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Bachelor’s degree in IT, Computer Science, or equivalent experience
8+ years hands-on EUC experience
2+ years in a lead role
5+ years experience of managing outsourced partners
5 years’ experience leading technical teams and service providers
Strong knowledge of Microsoft 365, Windows 10/11, MacOS, AD/Azure AD
Strong knowledge of Endpoint management tools (Intune, SCCM, JAMF, Application Deployment Software)
Strong knowledge of VDI platforms (Citrix, VMware Horizon, Azure Virtual Desktop)
Strong knowledge of Endpoint security and compliance practices
Strong knowledge of Cloud Migrations

Job Responsibility

Lead EUC operations including accountability for device management, endpoints, VDI environments, M365 collaboration tools, and printing services across all venues
Oversee day-to-day service delivery, incident resolution, and escalation management for end-user devices and software
Manage asset lifecycle procurement, deployment, maintenance, replacement, disposal
Responsible for all EUC related strategic initiatives, engineering and projects
Maintain standards for endpoint configuration, security, patching, and software packaging
Manage endpoint management platforms (Intune, SCCM, Citrix, etc.)
Coordinate rollouts of OS updates, application deployments, and security patches
Optimize performance and availability for EUC tools and systems
Accountable for all teams-conferencing and AV facilities across all venues including hospitality areas
Ensure endpoint security compliance, encryption, MFA, antivirus, and vulnerability management is in place in accordance with security standards

What we offer

50% off food and beverages in all UK venues
Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
Company Sick Pay
Company Pension
Life Assurance
Refer a friend incentive
Financial advice services
Employee health and wellbeing services
Virtual GP Services
Season Ticket Loans

Technology IT Officer

This role provides exceptional on-site technology support across Fortescue’s UK ...

Location

United Kingdom , Kidlington; Banbury; London

Salary:

Not provided

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Experience in an IT support or desktop engineering role within a corporate environment
ITIL v4 Foundation (minimum)
Tertiary qualification in Information Technology or equivalent experience
Microsoft or customer service certifications (highly desirable)
Proven experience providing end-user and device support, both hands-on and remotely
Experience with ITSM practices for handling incidents, requests, changes, and problems
Exposure to Hardware Asset Management (HAM) processes including stock, asset tracking, and lifecycle management
Experience supporting executives and senior stakeholders, ensuring discretion and service excellence
Familiarity with ITIL-based environments and enterprise collaboration tools
Experience managing meeting room technologies

Job Responsibility

Deliver outstanding customer service and maintain professional, courteous relationships with end users
Provide in-person technology support via the UK Tech Hub (various office locations) and through on-site visits to other UK offices as required
Support visiting Executives, ensuring seamless technology experiences in coordination with the Perth Executive Support team
Act as the “voice of the customer,” promoting a culture of service excellence and continuous improvement

EUC Deskside Engineer

The EUC Deskside Engineer will provide on-site operational support for deskside ...

Location

United Kingdom , Leicester

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong working knowledge of Windows 11
Strong working knowledge of PC Hardware
Strong working knowledge of iOS devices and supporting environments
Strong working knowledge of M365
Strong working knowledge of Support Ticket Management
Primary experience of working in a Desktop Support Environment
Confident with Support Ticket Management
Excellent customer skills with all levels of users (including VIP’s)
Capable of managing your own work time
Able to understand and resolve technical issues within your work scope

Job Responsibility

Robust handling of End User Support Tickets, both Incidents and Requests
Organise your work queue and proactively resolve tickets using the Ivanti Neurons Service Desk software
Timely updates of support tickets with clear communication of the ticket status / resolution given
Troubleshooting and resolving hardware and software issues in line with MBP (Managed Business Partner) agreed processes and procedures
Provide end user support / training / advice on relevant hardware and software support
To be able to work with other IT support teams (including offshore teams), where relevant, to help resolve support tickets
Direct support tickets to other support teams where applicable
Update CI’s (assets) to keep the CMDB up to date when deploying / redeploying hardware
Document / Update and share any fixes in the Knowledge Base (Ivanti Neurons)
Suggest any work related improvements you identify to your Team Lead

What we offer

Range of tailored benefits that support your physical, emotional, and financial wellbeing
Continuous growth and development opportunities
Flexible work options

Fulltime

EUC Desktop Engineer

Realign

Location:
United States , Malvern

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

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