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Euc/desktop Engineer

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Location:
United States , Scottsdale

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

85000.00 USD / Year
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Job Description:

Role: EUC/Desktop Engineer LOC: Scottsdale, AZ__ONSITE Employment Type: Full -Time Job Description · Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues · Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment. · Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler. · Asset management and tracking using ServiceNow (SNOW) for accurate inventory control. · Provide timely resolutions for hardware and software issues, ensuring user satisfaction. · Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) · Provide prompt and accurate feedback to customers · Refer to internal knowledge bases or external resources to provide accurate tech solutions · Ensure all issues are properly logged · Prioritize and manage several open issues at one time · Follow up with clients to ensure their IT systems are fully functional after troubleshooting · Prepare accurate and timely reports · Document technical knowledge in the form of KB Articles · Maintain good relationships with clients

Job Responsibility:

  • Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues
  • Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment
  • Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler
  • Asset management and tracking using ServiceNow (SNOW) for accurate inventory control
  • Provide timely resolutions for hardware and software issues, ensuring user satisfaction
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal knowledge bases or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of KB Articles
  • Maintain good relationships with clients

Requirements:

  • Experience level: 6 – 8 years of Technical experience in Windows and Mac
  • Proficient in managing and troubleshooting Windows and Mac hardware and software
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Good understanding of computer systems, mobile devices and other tech products
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Familiarity with ITSM tools like ServiceNow for ticket management

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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