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NTT DATA Logo NTT DATA · IT - Administration

EUC Deskside Engineer

United Kingdom, Leicester · Job Posted March 26, 2026
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Job Description

The EUC Deskside Engineer will provide on-site operational support for deskside devices across multiple sites, ensuring high-level customer support and adherence to ITIL best practices. The role involves managing support tickets, troubleshooting hardware and software issues, and collaborating with other IT support teams.

Job Responsibility

  • Robust handling of End User Support Tickets, both Incidents and Requests
  • Organise your work queue and proactively resolve tickets using the Ivanti Neurons Service Desk software
  • Timely updates of support tickets with clear communication of the ticket status / resolution given
  • Troubleshooting and resolving hardware and software issues in line with MBP (Managed Business Partner) agreed processes and procedures
  • Provide end user support / training / advice on relevant hardware and software support
  • To be able to work with other IT support teams (including offshore teams), where relevant, to help resolve support tickets
  • Direct support tickets to other support teams where applicable
  • Update CI’s (assets) to keep the CMDB up to date when deploying / redeploying hardware
  • Document / Update and share any fixes in the Knowledge Base (Ivanti Neurons)
  • Suggest any work related improvements you identify to your Team Lead
  • Log support calls with 3rd Party Support such as HP for Desktop / Laptops repairs
  • Image and configure desktop and laptop devices ready for end user deployment
  • Able to help configure / support / troubleshoot Apple iOS devices such iPhones, iPods and iPads using the Intune platform
  • To carry out your duties in a professional and friendly manner
  • To work with Onshore and Offshore support teams
  • Providing support to all sites across the Trust where business needs require
  • Strictly adhere to NTT DATA and MBP policies, processes and guidelines including timesheet submission, leave communication/logging, the Security Management Plan

Requirements

  • Strong working knowledge of Windows 11
  • Strong working knowledge of PC Hardware
  • Strong working knowledge of iOS devices and supporting environments
  • Strong working knowledge of M365
  • Strong working knowledge of Support Ticket Management
  • Primary experience of working in a Desktop Support Environment
  • Confident with Support Ticket Management
  • Excellent customer skills with all levels of users (including VIP’s)
  • Capable of managing your own work time
  • Able to understand and resolve technical issues within your work scope
  • Work as part of a team
  • Have a ‘can-do’ attitude
  • Complete tasks by agreed deadlines
  • Appreciation of ITIL methodology
  • Excellent administration and communication skills

What we offer

  • Range of tailored benefits that support your physical, emotional, and financial wellbeing
  • Continuous growth and development opportunities
  • Flexible work options
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