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ETF Operations Supervisor

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HSBC

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Location:
Republic Of Ireland , Dublin

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Category:
Finance

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Contract Type:
Not provided

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Salary:

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Job Description:

Looking for a role to expand your skillset, and contribute meaningfully? We believe in opening up opportunities for the world. Join us on this mission by being a part of our rapidly growing ETF team in Dublin! The role holder will provide best in class customer service while supporting HSBC Ireland’s Commercial Banking customers and relationship managers. Also, ensuring that the services are provided in line with the relevant HSBC Group standards, regulations, and risk management.

Job Responsibility:

  • Oversee daily Exchange Trade Fund (ETF) trade processing, settlements and reconciliations
  • Oversee the valuation process for the ETF funds and ensure accurate and timely delivery of NAVs
  • Ensure clients and stakeholders deliverables are completed in a timely manner
  • Act as an escalation point for the client and relevant stakeholders
  • Work effectively with a broad range of HSBC stakeholders and department initiatives, projects underway and new products in the pipeline
  • Contribute to process improvements, automation initiatives and operational efficiency projects
  • Maintain accurate control and oversight over all migrated processes to ensure timely and accurate delivery of all ETF deliverables
  • Be client aware and contribute to a successful business implementation process and on boarding of new funds
  • Collaborate with internal stakeholders, demonstrating a thorough understanding of ETF Operating Model and ensure Fund Administrators operate in accordance with same
  • Provide management information such as KPI and board reporting, on a regular basis to the relevant stakeholders
  • Ensure ETF operations procedure is followed and ensure management of risks of any issue arising
  • Ensure a Proven track record of excellent client service and KPI delivery

Requirements:

  • Prior experience in Fund administration, Transfer agency or financial operations
  • A sound understanding of risk management, its impact on the ETF process and mitigating tools or techniques
  • Thorough knowledge of ETF’s and have excellent supervisory and interpersonal skills
What we offer:
  • We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University
  • You can work your way and will have a say in when, where and how you and your team flexibly work together
  • You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices
  • You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests

Additional Information:

Job Posted:
March 19, 2026

Expiration:
March 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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