Estates Helpdesk Coordinator

The Estates Helpdesk Co-ordinator will provide first-line support and act as the first point of contact for customers reporting facilities-related issues. Reporting to the Estates Helpdesk Manager, the role ensures problems are efficiently logged, tracked, and resolved, maintaining strong communication with customers and internal teams. The postholder will work closely with the Estates team to manage the CAFM system, ensuring records, workflows, assets, and PPM schedules are accurate and up to date. They will liaise with contractors, coordinate access for maintenance work, and assist with quality management, audits, and reporting to support continuous improvement of service delivery.