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Estate and Fleet Manager

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Puffy

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Location:

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

110000.00 USD / Year
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Job Description:

This role oversees a portfolio of international properties and vehicles on behalf of our Forbes Council CEO—combining operational rigour with service excellence to lead high-performance household teams across multiple geographies. You'll serve as the primary point of contact for all third-party vendors and service providers, negotiating contracts and approving expenditures to ensure cost discipline across the portfolio. Day-to-day, you'll oversee property maintenance and complex repairs across international jurisdictions while managing the full vehicle fleet lifecycle—scheduled maintenance, insurance, and transport coordination. You'll leverage AI tools to drive efficiency and documentation while building the operational infrastructure that enables seamless management of a complex, multi-jurisdictional portfolio.

Job Responsibility:

  • Provide day-to-day direction and development for all household staff across multiple international properties (housekeeping, culinary, security, grounds — 10+ total headcount)
  • Own all people decisions for household employees: scheduling, payroll approvals, performance management, and employment actions
  • Establish and enforce consistent service standards across all locations
  • Manage vehicle fleet lifecycle including scheduled maintenance, insurance, and transport coordination
  • Oversee property maintenance and complex repairs across international jurisdictions
  • Develop and maintain a comprehensive House Manual and standard operating procedures to enable seamless onboarding of future properties
  • Serve as primary point of contact for all third-party vendors and service providers
  • Negotiate contracts, approve expenditures, and ensure cost discipline across the portfolio

Requirements:

  • 5+ years in private estate management or luxury hospitality operations (hotel/resort management)
  • Demonstrated experience leading teams of 10+ across multiple service functions
  • Direct accountability for HR processes: scheduling, payroll, performance reviews, hiring, and separations
  • Multi-property, multi-country portfolio oversight
  • Prior experience supporting UHNW principals or family office environments
  • Proven ability to build operational frameworks and SOPs from the ground up
  • Fleet management experience (maintenance scheduling, insurance, logistics)
  • Strong vendor negotiation and budget management capabilities
  • Demonstrated fluency with AI tools (e.g., ChatGPT, Claude) for workflow optimisation, documentation, and operational decision support
  • Fluent English
  • additional languages advantageous

Nice to have:

  • Formal credential in hospitality management (Starkey International, British Butler Institute, or equivalent)
  • Experience integrating newly acquired properties into existing operational frameworks
  • Familiarity with smart home and property automation systems
What we offer:
  • 10% bonus
  • Learning Budget up to $5000 annual budget for courses and certifications
  • Top-tier medical insurance
  • Team life insurance coverage
  • Annual flight home (Dubai roles)
  • Generous annual leave entitlement
  • Free catered lunch for the entire team on Friday
  • Kitchen restocked daily with healthy snacks, fresh fruits, and beverages
  • Regular social activities and events
  • Monthly Puffy Leader awards
  • Leaders’ Club membership opportunity grants access to premium, high-end hotels and wellness clubs (Dubai roles)
  • Puffy product discount of up to 50% for employees and eligibility for a free Puffy mattress after 1 year of service

Additional Information:

Job Posted:
January 31, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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