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Escape Lounge General Manager

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CAVU

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Location:
United States , Reno

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

69000.00 - 80000.00 USD / Year
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Job Description:

Reporting directly to the Head of Operations, we are currently looking for a motivated and experienced Hospitality Manager to take charge of our executive Escape Lounge operations at Reno-Tahoe International Airport as its Lounge General Manager. You will be responsible for the quality and commercial success of the operation through effective management of our professional front of house Lounge and back of house Catering teams. By doing so, you will be central in the delivery of culinary and customer service excellence. We are not aiming for ‘okay’ we strive for excellence and to be the benchmark service provider. Therefore, this role will require the delivery of innovative solutions and quality service in line with business objectives and CAVU's elevated company standards.

Job Responsibility:

  • Provide efficient leadership and training for the Team
  • Manage HR functions within the Lounge, such as recruiting, scheduling, payroll approval, employee relations, coaching, and development
  • Ability to partner with cross-functional departments when needed
  • Maintain all brand standards as prescribed
  • Follow all service flow and SOPs as prescribed and ensure these are followed by all team members
  • Responsibility for both front of house and catering elements as business demands require
  • Accountability of the catering element, menus, and food quality
  • Work with a selected local chef as needed to create new menu options
  • Ensure all Lounge employees comply with Airport regulations and requirements
  • Accountable for all compliances within the lounge, including health and safety compliances
  • Complete routine maintenance to ensure Lounge brand standards are maintained
  • Ensure necessary equipment is working and standards are met
  • Ensure compliance monitoring system is updated on time on a daily/weekly/monthly basis as required
  • Maintain, order, and control the stock of consumable items within the budget
  • Track and manage time and labor and control labor costs
  • Manage budget for other costs such as maintenance, uniforms, incidental costs etc
  • Maximize top-shelf bar up-sales

Requirements:

  • Minimum 3 years of experience managing hourly employees in an operational setting
  • Proven successful experience in hospitality and high-end guest service experience
  • Proficient in technology (Microsoft 365, Paylocity, tablets, smartphones, etc.)
  • Experience maintaining budgets - prioritizing spending and driving profits
  • Ability to lead, inspire, and motivate a diverse team with fairness and empathy
  • Ownership and commitment to achieving growth
  • Experience using a payroll/HRIS system for labor management

Nice to have:

  • Airport lounge experience
  • Travel and/or hospitality industry experience
  • Microsoft Office 365

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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