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CAVU Logo CAVU · Hospitality and Tourism

Escape Lounge Assistant General Manager

United States, Cincinnati · Job Posted January 07, 2026
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Job Description

Escape Lounges is seeking an experienced Assistant General Manager to help lead day-to-day operations in our CVG Escape Lounge, ensuring world-class guest experiences, food and beverage excellence, and smooth team performance. This role is ideal for a hands-on hospitality leader with a strong background in food service or lounge management who is ready to bring energy, excellence, and leadership to every shift.

Job Responsibility

  • Support Operations: Assist the General Manager in overseeing all aspects of lounge operations—front of house, back of house, and administrative functions
  • Team Leadership: Supervise, coach, and inspire the lounge team, promoting CAVU’s values and delivering consistent 5-star service
  • HR & Compliance: Manage team scheduling, hiring, onboarding, employee relations, and ensure all TSA, airport, and health/safety regulations are met
  • Guest Experience: Foster a welcoming, polished environment that reflects Escape Lounge standards of hospitality and comfort
  • Inventory & Quality Control: Monitor food quality and presentation, manage inventory levels, and ensure menu adherence and cleanliness
  • Partner Collaboration: Liaise with business partners to maintain excellence across brand and operational standards
  • Culture & Engagement: Promote a positive, inclusive, and values-driven team culture focused on service, safety, and hospitality excellence

Requirements

  • 2+ years of hospitality or restaurant management experience (airport, hotel, or upscale lounge experience is a plus)
  • Strong leadership and communication skills
  • Ability to multitask, prioritize, and problem-solve in a dynamic environment
  • Working knowledge of POS systems, Microsoft Office, and Teams
  • ServSafe Food Handler and BASSETT certifications (or willingness to obtain)
  • Availability to work varied shifts, including early mornings, evenings, weekends, and holidays
  • Eligibility to pass TSA background check and obtain an airport badge
  • Valid Driver’s License (if required for airside driving at location)
  • Able to stand/walk for extended periods and lift/push up to 50 lbs
  • Comfortable working in a fast-paced, high-traffic environment
  • Capable of bending, reaching, stooping, and performing hands-on tasks as needed
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