Escalations Representative, Wells Fargo

Escalations Representative

Wells Fargo

Location:
India, Hyderabad

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking an Escalations Representative to support internal and external customers in responding to customer inquiries and complaints regarding financial products and services

Job Responsibility:

Support internal and external customers in responding to customer inquiries and complaints regarding financial products and services
Perform routine course of action, conduct investigative steps to fully identify the issues, research product information, terms, conditions, or contracts and resolve complex problems and inquiries
Receive direction from supervisors, and escalate questions and issues to more experienced individuals
Interact with internal and external customers regarding inquiries and complaints, serve as an intermediary between parties to resolve disputed matters, negotiates, and enacts settlements accordingly

Requirements:

6+ months of Customer Service and Financial Services, Underwriting, or Quality Assurance environment experience
work experience, training, military experience, or education equivalent

Additional Information:

Job Posted:
September 12, 2025

Expiration:
September 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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