Escalations Associate Manager, Wells Fargo

Escalations Associate Manager

Wells Fargo

Location:
United States, Tempe

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking an Escalations Associate Manager to supervise a team responding to inquiries or complaints, make supervisory decisions, and ensure quality and compliance in the Chandler/Tempe area.

Job Responsibility:

Supervise a team comprised of specialists and team leaders who respond to low complexity inquiries or complaints regarding products and services to ensure timely completion, quality and compliance
Identify opportunities for developing and monitoring service standards and goals in low complexity functional area
Make day-to-day supervisory decisions and resolve issues related to internal and external client complaints under direction of management
Leverage interpretation of policies, procedures, and practices
Collaborate and consult with peers, colleagues, and mid-level managers regarding escalated client inquiries or complaints
interact directly with internal and external customers
Manage allocation of people and financial resources for aligned functional area
Be responsible for selection, evaluation, and development of staff
make employment decisions and set performance standards

Requirements:

2+ years of Customer or Investor Facing, Disputes, Claims, or Fraud Resolution experience in the Financial Services or Credit Card Industry, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of leadership experience

Nice to have:

Excellent Communication and Interpersonal Skills
Strong Analytical and Problem-Solving Skills
Demonstrated Flexibility and Adaptability in a Fast-Changing Environment
Ability to Coach and Develop Talent
Experience Leading Teams in Escalations or Complaints Resolution

What we offer:

robust benefits
competitive compensation
programs designed to help you find work-life balance and well-being
rewarded for investing in your community
empowered to grow

Additional Information:

Job Posted:
October 10, 2025

Expiration:
October 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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