Escalations Associate Manager, Wells Fargo

Escalations Associate Manager

Wells Fargo

Location:
Philippines, Taguig City

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Wells Fargo is seeking a Escalations Associate Manager to be part of the Executive Complaints and Remediation (ECR) Team. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

Job Responsibility:

Supervise functional area comprised of specialists, team leaders, and first line managers who are responsible for overseeing a team that responds to escalated complaints inquiries or complaints regarding products and services
Make employment decisions and set performance standards
Identify opportunities for developing and monitoring service standards and goals in Customer Care functional area
Make daily supervisory decisions and resolve issues related to internal and external client complaints under direction of Customer Care management
Leverage interpretation of policies, procedures, and practices
Collaborate with first line managers and team regarding escalated client inquiries or complaints
Interact directly with internal and external customers
Manage allocation of people and financial resources for aligned functional area
Mentor and guide talent development of direct reports and assisting in hiring talent

Requirements:

2+ years of Customer or Investor Facing, Disputes, Claims, or Fraud Resolution experience in the Financial Services or Credit Card Industry, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of Leadership experience

Nice to have:

College graduate or at least 2nd Years College Undergraduate (or its equivalent)
more than 4 years of Lead/Supervisory/ Managerial experience
Amenable to evening or to report onsite

Additional Information:

Job Posted:
May 15, 2025

Expiration:
June 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.