Escalation Expert Job at Wiz (London)

Escalation Expert

We’re looking for an Escalation Expert to join the CTO team and spread the power...

Location

United States

Salary:

168000.00 - 231000.00 USD / Year

Wiz

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent industry experience and certifications
7+ years of hands-on, technical experience in a senior customer-facing role such as Escalation Engineer, Senior Technical Support, or a related field
A minimum of 3+ years of in-depth experience with a major cloud platform
Proven experience in reading, debugging, and writing code in at least one high-level programming language (e.g., Python, Go, Java, Shell, JavaScript)
Proficiency in using Git and source code management systems for code collaboration
Proficiency with REST APIs or GraphQL
Proficiency with command-line tools and Linux operating system environments
A fast learner with a natural curiosity, a passion for technology, and the ability to work independently
A deep understanding of web technologies (e.g., HTTP, HTML, DNS)
Experience leveraging AI tools to increase task efficiency

Job Responsibility

Take ownership of our most challenging customer technical problems, performing deep-dive troubleshooting and analysis to drive them to resolution
Proactively identify potential escalations and serve as the customer's advocate, ensuring their most difficult technical challenges influence product and engineering roadmaps
Author and publish technical troubleshooting content, such as knowledge base articles and guides, for both internal team enablement and external customer use
Lead the development of internal tools and processes for your specific product area, and champion their adoption within our technical teams
Participate in an on-call rotation for critical escalations and to support internal tooling

What we offer

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Fulltime

Escalation Expert

Ever since we started in 2007, Sunrun has been at the forefront of connecting pe...

Location

United States

Salary:

58128.72 - 77504.97 USD / Year

Sunrun

Expiration Date

Until further notice

Requirements

High school diploma or equivalent education
Bachelor’s degree preferred
3+ years of relevant work experience, preferably with customer success, project management, planning, and in-house legal department or coordination experience
Excellent written and oral communication skills, and an ability to effectively explain complex issues to various audiences via email, conference call, one-on-one, and group settings
History of working as a team to accomplish goals and fostering a collaborative and supportive environment
Ability to work independently on multiple cases with minimal supervision in a fast-paced environment, and able to manage and prioritize multiple deadlines
Must be comfortable interacting with all levels of management, building relationships across teams and with key stakeholders
Strong proficiency with Google Suite, Excel, and PowerPoint, Salesforce knowledge preferred
Excellent organizational and time management skills
Meticulous attention to detail, passionate about diving into the “fine print,” and interested in learning and acquiring new skills

Job Responsibility

Manage and resolve all escalated customer issues consistent with Sunrun guidelines, serving as the customer’s single point of contact
Works directly with Staff Prevention SMEs to contribute to, and enforce, processes, training, and consequences based on customer escalation insights
Deliver world-class customer experience for customers led by empathy and a “can do” attitude
Set and achieve customer expectations through all points of contact, providing regular proactive communication on case status, timelines, and next steps
Provide accurate and timely resolution to customer questions and requests, providing a seamless customer experience with little or no handoffs between team members or other departments
Work with customers and internal scheduling teams to schedule site visit appointments, ensure completion, and appropriate follow-up
Obtain signatures on time sensitive and confidential documents
Maintain a current understanding of all aspects of the solar journey, including, but not limited to, Sunrun agreement terms and obligations, billing, system and battery performance
Maintain a current understanding of all resolution tools consistent with Sunrun guidelines
Discuss customer feedback and solicit customer satisfaction feedback post escalation resolution

What we offer

Medical/Dental/Vision Insurance
Life Insurance
Disability Insurance
401k Plan + Company Match
Stock Purchase Plan
Paid Vacations/Holidays
Paid Baby Bonding Leave
Employee Discounts
PowerU - 100% Funded Education Programs
Employee Donation Matching

Fulltime

Apps Dev Tech Lead Analyst

The Applications Development Technology Lead Analyst is a senior level position ...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of relevant experience in Apps Development or systems analysis role
Extensive experience system analysis and in programming of software applications
Experience in managing and implementing successful projects
Subject Matter Expert (SME) in at least one area of Applications Development
Ability to adjust priorities quickly as circumstances dictate
Demonstrated leadership and project management skills
Consistently demonstrates clear and concise written and verbal communication
Bachelor's degree/University degree or equivalent experience

Job Responsibility

Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements
Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards
Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint
Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation
Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals
Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions
Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Loss Prevention Manager

The Loss Prevention Manager is responsible for directing and coordinating all lo...

Location

United Kingdom , Luton

Salary:

50000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Progressive experience in retail loss prevention position(s) / General Manager
Minimum of 3 years retail loss prevention experience in a multi-store / multi-site environment desirable across retail and food & beverage
Flexibility to work within a 24/7, 365-day operational environment, adapting to changing business needs and priorities
Strong verbal and written communication skills, with the ability to communicate effectively in English at all levels
Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
Ability to understand and utilise operational systems and reporting tools to identify trends, investigate inventory discrepancies, determine root causes, and support corrective actions
Experience conducting investigations into suspicious losses, policy breaches, and internal theft matters, including fact-finding and interviews where appropriate
Strong analytical and problem-solving skills, with the ability to interpret operational and financial data, identify risks and trends, and make informed recommendations
Strong organisational and prioritisation skills, with the ability to manage multiple tasks in a demanding and fast-paced environment
Good understanding of loss prevention principles, relevant legislation, and investigative procedures

Job Responsibility

Implement and support programmes to reduce inventory shrinkage, cash loss, and other controllable losses across the business
Regularly review available information and reporting tools to identify potential losses through procedural audits, exception reporting, incident reports, the Business Ethics Line, and day-to-day interaction with operational teams
Investigate and report on identified losses, ensuring issues are escalated and resolved in a timely and effective manner
Prepare management reports summarising loss trends, findings, investigations, and recommendations for corrective action
Act as the subject matter expert on store systems relating to asset movement and loss prevention, including POS systems, inventory management, cash handling procedures, and operational controls
Act as the subject matter expert on physical security systems and processes, including CCTV, alarm systems, access control, and related security programmes
Ensure all loss prevention and security equipment is maintained, functioning correctly, and aligned with company standards
Conduct store audits and compliance checks to ensure adherence to company policies and procedures
Deliver loss prevention training and awareness sessions to management and retail teams to promote best practice and reduce risk
Develop and maintain effective working relationships with General Managers, Store Managers, and Operational Leadership teams to support business objectives and minimise loss

What we offer

Up to 15% bonus on top of your salary
25 days holiday – Plus bank holidays, with the opportunity to buy or sell up to 5 days to suit your needs
Up to 25% in store discounts
Cash Plan – Claim back everyday health costs like dental, optical, and physio
Pension – We’ll top up your future with up to 3% monthly contribution to your pension pot
Life assurance – Protection for your loved ones with 2x your base salary in life cover

Fulltime

Senior Systems & Mission Support Engineer

NewSpace Technical is proud to be partnering with an innovative and rapidly grow...

Location

United Kingdom , Glasgow

Salary:

Not provided

NewSpace Technical

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Engineering, Systems Engineering, Physics, Applied Science, or a related discipline
5-8 years of experience in technical, systems, or engineering-focused roles
Strong understanding of complex multidisciplinary systems and system-level engineering principles
Experience supporting customers or external stakeholders in technical environments
Proven ability to diagnose and resolve complex technical issues
Experience working across engineering and production teams
Exposure to product integration within larger systems
Previous experience mentoring or supporting junior engineers
Ability to communicate confidently with both customers and technical stakeholders

Job Responsibility

Act as the primary technical interface for customers throughout integration, testing, and operational phases
Lead complex technical discussions with confidence, providing expert guidance on system performance, integration, and troubleshooting
Proactively identify technical risks and ensure successful implementation of customer missions
Own and drive resolution of critical technical issues from investigation through to closure
Guide customers through payload integration activities and support successful deployment into larger spacecraft systems
Diagnose and resolve complex cross-system issues involving hardware, software, electronics, and integrated systems
Analyse performance data and translate findings into actionable technical recommendations
Investigate anomalies and system-level behaviours in operational mission environments
Take ownership of technically ambiguous challenges and drive structured resolutions
Develop a deep understanding of product behaviour within real-world customer missions and operational environments

What we offer

Working on real-world space missions with international customers
Exposure to advanced aerospace technologies and complex engineering challenges
A highly visible role with direct impact on mission success and customer outcomes
Collaboration with passionate experts across engineering, systems, and operations
The opportunity to influence product development through real-world customer and mission feedback
Competitive salary and benefits package
Flexible hybrid/remote working arrangements

Fulltime

Area Contract Manager

Meta is seeking an Area Contract Manager to support the Design, Engineering, and...

Location

United States , New York

Salary:

150000.00 - 209000.00 USD / Year

Quality And Logistics Supplier Manager

As the quality and logistics tactical and strategical interface between supplier...

Location

Netherlands , Veldhoven

Salary:

7500.00 EUR / Month

Randstad

Expiration Date

Until further notice

Requirements

Master's degree with substantial general work experience and comprehensive job related experience in own area of expertise to fully competence level
Possesses expertise in quality and/or logistics management methodologies, tools and techniques
Willingness to develop in the quality or logistics domain if expertise is mainly in 1 of the 2 domains

Job Responsibility

Driving supplier Management, Operational Performance and Quality and Logistics Capabilities to secure supplier can successfully meet short, middle and long term requirements
Member of Supplier Account Teams, representing Quality & Logistics in a multi-disciplinary team for medium-complexity supplier accounts
Manages a cross sector network of relevant stakeholders at tactical-strategic level
Functional expert in Quality and Logistics domain, who acts as coach within own functional area
Supplier relationship management
Supplier performance management
Critical Material Escalations
Maintain and drive supplier Q&L capability including capacity ramp-up plans
Deployment of Sourcing & Procurement priorities and supplier capability management, incl Quality and Logistics requirements in contracting
Identify risks and drive mitigating actions

Fulltime

MuleSoft - Senior Developer

We are seeking a highly experienced MuleSoft Lead / Architect to spearhead integ...

Location

India , Bengaluru

Salary:

Not provided

Valtech

Expiration Date

Until further notice

Requirements

8+ years of confirmed, hands-on MuleSoft Anypoint Platform experience (API Management, Runtime Fabric, DataWeave 2.0, MQ, API Gateway)
Expert-level knowledge of API-led connectivity, enterprise integration patterns, and microservices architecture
Proven ability to design, review, and govern complex integration architectures across multiple enterprise systems
Strong experience with CI/CD pipeline setup (Maven, Jenkins, GitHub Actions or equivalent) and test automation
Experience integrating with enterprise platforms such as SAP, Salesforce, Anaplan, or equivalent
Mastery of software craftsmanship: TDD, code review, pair programming, automated regression testing
Solid experience leading technical teams within a SAFe (Scaled Agile Framework) delivery model
Track record of managing nearshore / offshore factory models with low turnover and high delivery quality
Proficient with Jira, Confluence, and ServiceNow in an agile product team context
Excellent communication skills in English, written and spoken (mandatory)

Job Responsibility

Define and enforce MuleSoft integration architecture standards, API-led connectivity patterns (Experience, Process, System APIs), and best practices across all factory teams
Lead solution design reviews and validate technical approaches for new projects, evolutions, and technical debt reduction
Design end-to-end integration solutions on the Anypoint Platform, covering API design, DataWeave transformations, error handling, and connector configuration
Approve technical documentation, architecture diagrams, and code reviews produced by the team
Own the technical onboarding strategy and training curricula to ensure all factory developers maintain a high level of MuleSoft expertise
Pilot the Transition & Transformation (T&T) wave methodology: phasing, ramp-up pace, knowledge transfer planning, and wave sign-off deliverables
Set up and govern CI/CD pipelines, automation frameworks, and software craftsmanship standards (code review, pair programming, TDD)
Proactively propose AI-assisted development approaches to optimize delivery and reverse engineering activities during KT phases
Act as the ultimate escalation point (L3+) for complex production incidents on integration flows
Coordinate major incident resolution using swarming techniques and ensure post-mortem documentation

What we offer

Flexibility, with remote and hybrid work options (country-dependent)
Career advancement, with international mobility and professional development programs
Learning and development, with access to cutting-edge tools, training and industry experts

Fulltime

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Escalation Expert

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