Escalation Event Analyst and Reporting Officer, Citi

Citi

Location:
United Kingdom, Belfast

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Escalation Event Analyst and Reporting Officer will execute and support activities tied to the Client Organization's governance, reporting, controls, and process adherence. This includes preparation and review of aggregated Escalation Event reporting, data analysis, and program improvement through structured collaboration with other teams.

Job Responsibility:

Prepare periodic aggregated Escalation Event reporting and Quality Assurance reporting for Senior Management and relevant Committees and management meetings
Support the review and analysis of the Client Organisation’s Escalation Event inventory to identify themes, trends, and recurring root cause
Execute the ‘Change management’ process with regards the ‘Client Escalation Event Structure’, ensuring adherence to the Escalation Policy/Standard
Prepare materials specific to the Client Organisation’s Escalation Event inventory, for the monthly ‘Client Organisation Escalation Champion Forum’
Support the triage process for Escalation Events to ensure completeness and accuracy of the inventory
Develop materials for and assist in presenting ‘Roadshows’ across the Client Organization to build awareness of the Client Organization’s Escalation Events, processes, and roles and responsibilities
Execute controls to ensure effectiveness

Requirements:

A good track record of experience in Financial Services in Business Risk, Operational Risk, Compliance, and/or Corporate Governance
Experience in reporting, analysis and as an Escalation Champion or relevant skill
Some experience in providing effective ongoing program management support including continuous program improvement
Understanding of a broad range of financial services products/services and end-to-end processes
Knowledge of and experience with financial services control environments, business processes, and ever-evolving governance processes and regulatory environments
Ability to apply critical thought in evaluating business problems, articulating problem statements concisely and guiding the development of logical, pragmatic control recommendations and solutions
Good written and verbal communication skills
Self-starting team player with the ability to multitask and prioritize
Analytical skills with follow-up and problem-solving capability
Proficient with Microsoft Excel and PowerPoint

What we offer:

Equal opportunity workplace
Dedicated global workforce
Accessibility accommodations

Additional Information:

Job Posted:
August 07, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Escalation Event Analyst and Reporting Officer