Escalation Engineer, Endor Labs

Endor Labs

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Serve as the highest-level technical support resource, handling complex, high-priority issues that require deep product and systems expertise at Endor Labs Application Security platform

Job Responsibility:

Own technical escalations from Customer Success Engineers, Solution Architects and Implementation Engineers
Collaborate with Engineering and Product teams to triage and resolve bugs or architectural issues
Provide insight and build closely with engineering teams
Translate customer feedback and troubleshooting insights into tangible product improvements
Apply advanced troubleshooting skills and understanding of programming and DevOps practices
Conduct deep diagnostics including logs, APIs, and infrastructure troubleshooting
Serve as bridge between customer and R&D for complex or systemic issues
Document and share solutions for long-term knowledge management and root cause prevention

Requirements:

Strong background in software engineering with 4-10 years of experience
Deep understanding of programming languages
Application security expertise
DevOps practices knowledge
Experience in developing custom technical solutions
Customer-facing role experience
Project-based work experience
Exceptional communication skills
Proactive problem-solving approach

Nice to have:

Passionate advocate for customer success
Focus on building secure, scalable solutions
Ability to foresee customer needs and craft strategic solutions

What we offer:

Competitive salary
Comprehensive health, dental, vision and mental health plans
401(k) plan
Flexible PTO
Opportunities for co-working and team meetups
Dog-friendly office environment

Additional Information:

Job Posted:
September 18, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Escalation Engineer