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Club Med ESAP is undergoing a phase of rapid development and transformation. Our priority is to focus on client experience evolutions that bring maximum value to our customers, significant impact for the company, and benefits for our teams. This concerns our current portfolio as the future one, with the brand new or renovated Premium or Exclusive Collection resorts. To amplify this impact, the global Operations & Product community must remain unified and effective. It is also essential to ensure alignment and onboarding across all product stakeholders – from marketing teams to G.Os in the resorts, including CSR, Hygiene and Safety – so everyone shares a common vision of the product and its evolution.
Job Responsibility:
Contributes to shaping & implementing the ESAP global roadmap strategy (CSR, Product & Services, In resort sales experiences) and budget
Lead the construction of a consolidated roadmap for EHS, CSR, Product & Services, Ires, associated with Opex Capex budget, 3 years plan
Manage Internal communication of product developments and updates for marketing teams at global level (including P&S teams based in Lyon)
Ensure coordination between operational and commercial teams, with a focus on continuous improvement & accuracy of product-related information (CSR, P&S, In resort sales)
Promote a shared product culture and facilitate onboarding of all stakeholders, particularly resort teams, to key product priorities
Contributes to frame & write the business plan and budget alongside VP Operations & Product
Monitor monthly the advancement of roadmap execution by all teams involved
Ensure product consistency across the BU’s ESAP (sales markets, resorts)
Produce contents to communicate efficiently to all stakeholders, ensure complementarity of channels (including shareholders)
Guarantee Best practices sharing with others Bu’s
Implement continuous improvement of product information flows between marketing / sales teams, P&S and resorts teams thanks to optimized processus & tools
Support commercial countries with ad hoc requests
Manage internal communication of product innovations and updates
Contribute to animate the ESAP Operations & Product community with tangible deliverables such as redaction of newsletters, contents production for seminars
Coordinate quality monitoring initiatives (reports) and ensure follow-up actions are implemented by all departments (P&S, CSR, ESH, IRES remaining accountable of their results)
Requirements:
Business School, Top-tier University (Master's degree, Bac +5)
Hospitality School (Master's degree, Bac +5)
Proven experience in project management
Excellent command of PowerPoint
Strong proficiency in Microsoft Office (Excel, Word)
Comfortable working with data and numbers
Strong interpersonal skills
Leadership and drive
Rigor and strong organizational skills
Analytical capabilities
Autonomy and proactiveness
Versatility and ability to manage multiple priorities
Demonstrates strong team spirit
Proven Business-oriented mindset
Fluency in English & French, both oral and written