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ERP Transformation Programme Manager

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AO

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Location:
United Kingdom , Bolton

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Lead AO’s retail logistics transformation, migrating from legacy WMS and logistics systems to Microsoft Dynamics 365 ERP and strategic platforms. Own the end-to-end roadmap, aligning business priorities with technical execution to deliver operational scalability and measurable benefits. Orchestrate internal teams and vendor partners, managing dependencies, and delivering against scope, timeline, and budget.

Job Responsibility:

  • Define and maintain the ERP migration roadmap
  • Chair governance forums and ensure RAID visibility for proactive risk management
  • Drive clean, traceable requirements
  • Align internal stakeholders and vendors on deliverables and acceptance criteria
  • Manage vendor KPIs and internal capacity planning
  • Maintain clear RACI structures
  • Oversee Statements of Work to keep milestones on track
  • Ensure data integrity and reporting frameworks
  • Design service transition plans and structured hypercare post go-live
  • Embed ITSM processes for continuity
  • Manage programme budgets, validate vendor estimates, and forecast resource needs
  • Break the programme into manageable workstreams
  • Monitor interdependencies
  • Run structured engagement ceremonies to maintain accountability and momentum

Requirements:

  • ERP transformation leadership across complex programmes
  • Vendor governance and KPI management
  • Financial control and resource planning
  • Stakeholder engagement and communication
  • Hybrid delivery experience (Agile/Waterfall)

Nice to have:

  • MSP, PMP/PRINCE2, ITIL, AgilePM
  • Microsoft D365 Finance & SCM
  • Azure Administrator
What we offer:
  • Holidays: 25 days, plus bank holidays (increasing to 27 days after 2 years)
  • Pension: Contribute 5% of your annual salary and we'll do the same
  • Be a VIP at the AO Arena: opportunities to win free tickets and pre-sale access
  • Health & wellbeing: discounted gym membership, onsite spa, Help @ Hand scheme giving access to virtual GP’s, Mental Health support
  • Discounts: exclusive discounts across our product range
  • Family leave: Enhanced Maternity, Paternity and Adoption leave
  • Making a difference: 2 fully paid days a year to donate your time to any charity
  • On site perks: free on site parking, complimentary breakfast, coffee at subsidised Starbucks

Additional Information:

Job Posted:
December 19, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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