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Lead AO’s retail logistics transformation, migrating from legacy WMS and logistics systems to Microsoft Dynamics 365 ERP and strategic platforms. Own the end-to-end roadmap, aligning business priorities with technical execution to deliver operational scalability and measurable benefits. Orchestrate internal teams and vendor partners, managing dependencies, and delivering against scope, timeline, and budget.
Job Responsibility:
Define and maintain the ERP migration roadmap
Chair governance forums and ensure RAID visibility for proactive risk management
Drive clean, traceable requirements
Align internal stakeholders and vendors on deliverables and acceptance criteria
Manage vendor KPIs and internal capacity planning
Maintain clear RACI structures
Oversee Statements of Work to keep milestones on track
Ensure data integrity and reporting frameworks
Design service transition plans and structured hypercare post go-live
Embed ITSM processes for continuity
Manage programme budgets, validate vendor estimates, and forecast resource needs
Break the programme into manageable workstreams
Monitor interdependencies
Run structured engagement ceremonies to maintain accountability and momentum
Requirements:
ERP transformation leadership across complex programmes
Vendor governance and KPI management
Financial control and resource planning
Stakeholder engagement and communication
Hybrid delivery experience (Agile/Waterfall)
Nice to have:
MSP, PMP/PRINCE2, ITIL, AgilePM
Microsoft D365 Finance & SCM
Azure Administrator
What we offer:
Holidays: 25 days, plus bank holidays (increasing to 27 days after 2 years)
Pension: Contribute 5% of your annual salary and we'll do the same
Be a VIP at the AO Arena: opportunities to win free tickets and pre-sale access
Health & wellbeing: discounted gym membership, onsite spa, Help @ Hand scheme giving access to virtual GP’s, Mental Health support
Discounts: exclusive discounts across our product range
Family leave: Enhanced Maternity, Paternity and Adoption leave
Making a difference: 2 fully paid days a year to donate your time to any charity
On site perks: free on site parking, complimentary breakfast, coffee at subsidised Starbucks
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