This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Program, design, develop, install, configure, troubleshoot, and maintain ERP system
Provide support on basic features of application software
Ensures API’s, web services and services accounts are active and flowing
Ensures ERP has no pending error BODs that will ultimately slow down system performance
Validates BODs are not out of synch
Builds, supports, and maintains developed workflows while identifying new ways to reduce points of failure
Assists with implementing APIs when applicable
Assists with installing, maintaining, and utilize a variety of automated tools and procedures to ensure high availability of ERP system, rapid correction of minor problems and avoidance of major problems
Identify and manage basic technical problems and issues inside and outside of configuration expertise with ERP software
Utilize standard and ad-hoc procedures to perform first-level, resolution for system and job processing problems
Use designated software and other appropriate tools to track and report problem status and escalate to technical support, vendors, and management on a timely basis
Monitor assigned queues within designated ERP software to assure timely service to customers within given service level metrics
Produce required department reporting associated with support, projects and problems assigned, which includes status and problem documentation summary within the designated tool
Follow established policies, procedures and standards defined by the department
Participate in the development and documentation of procedures for day-to-day tasks within assigned areas of support and maintenance, including the development of processes and procedures for other teams
Assist other ERP teams by providing first level support and guidance
Focus on providing a friendly, courteous, and polite customer service experience always including rotating 24/7 on-call support
Contact vendors regarding service issues to receive support information or assistance as required
Assist users with optimizing the use of assigned applications set priorities, plans, and manage a diverse set of tasks
Requirements:
Bachelor’s degree in Information Systems Management, Computer Science, Engineering, Math, or related field
One year of experience in technical development coding in Finance, Supply Chain Management, Human Resources, or Information Systems fields
1 year development experience working in design, coding, and development
Experience with web platforms: (.Net/C#), Automation (RPA), API, Python, SQL, and HTML