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West Midlands Combined Authority Logo West Midlands Combined Authority · IT - Administration

Erp Systems Analyst

United Kingdom, Birmingham Employment contract 43049.00 - 47791.00 GBP / Year · Job Posted May 30, 2026
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Job Description

Due to an internal promotion within the team, the West Midlands Combined Authority is looking for an ERP Systems Analyst to play a key role in supporting the implementation, operation and continuous improvement of our Business World Enterprise Resource Planning system. This is an exciting permanent opportunity to join the Finance and Financial Management team, helping ensure our ERP platform runs smoothly, securely and effectively across the organisation.

Job Responsibility

  • Support the implementation and efficient running of the Business World ERP solution
  • Help maintain smooth system operation, integrity and security
  • Work with Finance, HR, Procurement, Technology and Insight, Project Support Services and wider teams to identify and implement system improvements
  • Support the installation and configuration of the ERP software-as-a-service system
  • Lead assigned project activities in line with milestones, deadlines and agreed timescales
  • Provide progress updates to stakeholders and assurance that projects or change requests remain on track
  • Document end-user and system team processes, creating clear user guides and procedural documentation
  • Deliver user training to ensure staff can use ERP systems effectively and consistently
  • Co-ordinate monthly user acceptance testing for hotfixes and updates, taking remedial action where issues arise
  • Investigate and resolve system incidents, identifying root causes and practical solutions
  • Research best practice and implement improvements to keep WMCA practices aligned with market standards
  • Support process improvement, business process re-engineering and system reconciliation activity
  • Represent WMCA professionally and work flexibly to meet the needs of the Finance function

Requirements

  • A suitable level of experience in a similar function or systems-focused role
  • Experience writing procedural documentation for application support, testing and training
  • Experience contributing to the leadership of change and supporting others to overcome difficulties
  • Strong knowledge of ERP systems, preferably Unit4 Business World/Agresso
  • Strong facilitation, analytical and design skills, with a problem-solving approach
  • Ability to prioritise and organise support activity while delivering multiple tasks
  • Personable and confident, with excellent communication skills
  • Ability to work effectively both as part of a team and independently
  • Experience supporting system design, delivery, testing and training in system changes

Nice to have

  • Experience of business process improvement, system reconciliation or process re-engineering
  • Knowledge of best practice Finance, Project and Procurement service delivery

What we offer

  • Local Government Pension Scheme (one of the most generous pension schemes in the UK)
  • Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs)
  • 28 days paid annual leave (with an option to purchase more) + Statutory days
  • EV car benefit scheme
  • Healthcare plans
  • Discounted gym membership, will writing, and mortgage advice
  • An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate
  • 3 days of paid leave each year to volunteer
  • Interest-free financing through SmartTech to buy the latest technology
  • Discounted shopping with over 2,000 big-name retailers, and more
  • Costco membership through the WMCA
  • Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts
  • Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses
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