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NTT DATA Logo NTT DATA · IT - Software Development

Erp Senior Specialist Advisor

India, Bangalore · Job Posted April 23, 2026
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Job Description

We are currently seeking a ERP Senior Specialist Advisor to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Role: Own complex delivery on the Customer Service stack in Dynamics 365. Lead design and hands-on implementation of extensible features, integrations, and automations; enforce ALM/CI-CD and best practices across multiple environments and teams.

Job Responsibility

  • Deliver end-to-end features in Customer Service: Case/Queue/Routing, Omnichannel for Customer Service (voice/chat/digital), Customer Service Workspace, Knowledge, SLAs/Entitlements, Timeline/Activities, Email/Templates, Macros & Agent Scripts
  • Design and implement customizations: Model-driven Power Apps, Dataverse schema (tables, relationships), forms/views/business rules, JavaScript/TypeScript form scripting, PCF (React/TS), plugins/custom workflow actions (.NET/C#), and Power Automate flows
  • Integrate with enterprise systems (Azure Functions/Service Bus/Logic Apps, API Mgmt, CTI via Channel Integration Framework)
  • ensure secure, scalable contracts and error handling
  • Set up and govern solution layering (managed/unmanaged), ALM, and CI/CD (Azure DevOps/GitHub) across Non-Prod → Prod
  • implement automated tests and quality gates
  • Drive performance, telemetry, and supportability (Application Insights, diagnostics), and data/security model (roles, teams, field-level security, auditing)
  • Champion Copilot and AI features (summarization, suggested replies, case classification) and responsible-AI usage
  • Mentor engineers, review PRs, create technical specs/decision records, and collaborate with Product, Architecture, and Support

Requirements

  • 10+ years building on Dynamics 365/Dataverse, with deep Customer Service & Omnichannel delivery
  • strong .NET/C#
  • Expert in Power Platform (Power Apps, Power Automate), PCF (React/TS), plugins/workflows, JavaScript/TypeScript
  • Proven integrations with Azure services (Functions, Service Bus/Events, Logic Apps), CIF/CTI, and enterprise identity
  • Hands-on ALM/CI-CD for D365 solutions (solution pack/unpack, environment strategy, automated deployments, test automation)
  • Strong stakeholder leadership, troubleshooting at scale, and documentation
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