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This role combines ERP user support with hands-on internal IT assistance. You will play a key role in ensuring smooth day-to-day operations by supporting both business processes and core IT infrastructure.
Job Responsibility:
Provide Level 1–2 support to ERP users (access issues, errors, permissions, procedures)
Design, modify, and maintain ERP reports (e.g., RDLC, XML, Power BI – depending on your profile)
Test new features, reports, or configurations in a test environment
Document procedures, user guides, and system changes
Train users on new procedures and knowledge updates
Collaborate with external partners to follow up on fixes or enhancement requests
Provide technical support to users (office software, printers, network access, etc.)
Perform basic user account management (Active Directory, Microsoft 365)
Participate in the maintenance of IT assets (inventory, updates, workstations)
Assist with the installation and configuration of new equipment (PCs, softphones, etc.)
Technical education in IT (college diploma, certification, or equivalent)
Experience with an ERP system (ideally Microsoft Dynamics 365 Business Central)
Comfortable with Microsoft 365, Windows, and basic networking
Basic knowledge of reporting tools (Power BI, Excel, or others)
Strong analytical and problem-solving skills
Attention to detail, autonomy, and ability to simplify and explain technical concepts
Team spirit and strong customer service orientation
Good communication and teaching skills to support and train users
Ability to work independently while collaborating effectively within a team
Initiative and willingness to learn
Proficiency in French, both spoken and written
Ability to read and understand technical documentation in English and to communicate, as needed, with English-speaking vendors or technical support providers