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360 Resourcing Solutions Logo 360 Resourcing Solutions · IT - Administration

ERP Digital Analyst

United Kingdom, Letchworth Garden City · Job Posted April 11, 2026
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Job Description

We have an exciting now role here at Altro, operating within the IT Department, this role delivers and supports the core applications within ERP and Digital, driving change and process improvements across the company. The ERP Digital Analyst will be responsible for providing first-line support and maintenance for ERP and integration with Altro Digital technologies. This role involves assisting with system configuration, user training, and troubleshooting to ensure smooth operation and user satisfaction. The role will also identify waste elimination opportunities between ERP and Altro Digital technologies.

Job Responsibility

  • Delivers and supports the core applications within ERP and Digital
  • Driving change and process improvements across the company
  • Responsible for providing first-line support and maintenance for ERP and integration with Altro Digital technologies
  • Involves assisting with system configuration, user training, and troubleshooting to ensure smooth operation and user satisfaction
  • Identify waste elimination opportunities between ERP and Altro Digital technologies

Requirements

  • Provide first-line support to ERP users, resolving basic issues, handling inquiries, and escalating complex issues as needed
  • Assist in the configuration and maintenance of ERP systems to ensure optimal performance
  • Assist in data entry, validation, and maintenance within the ERP system to ensure data accuracy
  • Conduct user training sessions and create educational documentation
  • Ensure the ITSM system is kept up to date and users are regularly informed about ticket status
  • Collaborate with senior analysts and the IT team to identify and resolve common support issues
  • Participate in process improvement initiatives to enhance system efficiency and user experience
  • Monitor system performance and report any issues to the ERP Lead
  • Assist with troubleshooting, configuration, and basic administration of digital tools and applications where data from ERP system has been integrated
  • Collaborate with other members of the IT Team on new projects and rollouts, helping with testing, training, and user onboarding
  • Document common issues and resolutions to build a knowledge base for digital technology support
  • Participate in regular training sessions to stay updated on new digital tools, security protocols, and best practices
  • Support the implementation of additional digitalisation software in the end-2-end process
  • Identifies opportunities for process optimization and operational efficiency between ERP and Digital application platforms

What we offer

  • Starting holiday entitlement of 25 days, with the option to buy more
  • Defined contribution pension scheme
  • Life assurance from day one
  • Occupational Sick Pay and onsite Occupational Health Service
  • Confidential 24-hour life management and personal support service for you and your family
  • Enhanced family-friendly benefits, including Maternity, Paternity, and Shared Parental Leave
  • Free eye tests for all employees
  • A paid day off each year for volunteering
  • Free car parking at all our sites
  • Long service awards
  • Learning and Development support, regardless of your career stage
  • Various social events, including the company Christmas party
  • Retirement advice and support
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