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A-SAFE GROUP Logo A-SAFE GROUP · IT - Administration

ERP/CRM Support

Spain, Malaga · Job Posted March 13, 2026
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Job Description

Are you the kind of person who enjoys untangling system issues, spotting patterns in data and keeping users happy in a fast-paced environment? As our ERP/CRM Support you’ll be the go-to contact for queries in NetSuite and our evolving CRM landscape, owning a high volume of tickets, solving problems and keeping the system running smoothly for colleagues across the business.

Job Responsibility

  • Keep ERP and CRM users moving by picking up, prioritising and resolving a high volume of tickets, from simple “how do I…?” questions through to more complex admin and configuration tasks
  • Act as a trusted first line of support for colleagues across sales, operations, purchasing, finance and other teams, choosing the right way to communicate and keeping users updated on progress
  • Play a key role in importing and maintaining data, including exhibition leads and other prospect lists, so that sales teams have accurate information to work with
  • Help us embed and stabilise a new CRM environment, getting up to speed quickly and contributing feedback as we roll out new processes and tools
  • Spot recurring issues and opportunities to improve, documenting fixes and creating clear, user-friendly guides so the wider business can self-serve where appropriate
  • Stay organised when priorities change, making clear decisions about what needs to be done first and flagging anything that could pose a risk to the business
  • Work closely with a small, busy team where everyone rolls up their sleeves, shares knowledge and supports each other through peaks in demand

Requirements

  • Clear experience working with ERP and/or CRM systems in a support, admin or superuser capacity, with a real focus on CRM and user experience
  • Evidence that you’ve handled a high volume of tickets or tasks, kept on top of your workload and managed changing priorities
  • Strong communication skills in English, both written and verbal, with the confidence to support users at different levels of the business, including colleagues whose first language isn’t English
  • Proven problem-solving skills: you’re curious, ask good questions and enjoy working through issues to find the root cause rather than just a quick fix
  • Confident using Microsoft Office tools, particularly for tracking, reporting and creating simple documentation
  • Real attention to detail, especially when working with data, updating records in bulk or producing user guides and process notes
  • A resilient, agile mindset – you’re comfortable in a fast-paced environment where plans can change and you’re trusted to manage your own workload

What we offer

  • Opportunities for professional growth and career advancement
  • Collaborative and supportive work environment
  • Hybrid model: 3 days in the office, 2 days remote work
  • On-site pool and ping-pong table
  • Intensive working hours (Jornada intensiva) in August: during this month we work from 8:00 to 15:00
  • Flexible working hours with the option to finish early on Fridays
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